Listening skills

It is not only important to have a good structure in a conversation, but also to let your conversational partner know that he is being listened to (Bostrom, 1990; Steil, 1991). First of all, it is stimulating for the partner, and second, one can avoid the problems that occur when one does not listen...

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Bibliographic Details
Published inCommunication in Organizations pp. 11 - 18
Main Authors Van der Molen, Henk T., Gramsbergen-Hoogland, Yvonne H.
Format Book Chapter
LanguageEnglish
Published United Kingdom Routledge 2019
Taylor & Francis Group
Edition2
Subjects
Attentive Behaviour
Listening Skills
Minimal Encouragers
Inclined
Guest’s Complaint
Vice Versa
Closed Questions
JENNY
Conversation Partner
Strong
Bad Listening Habits
Conversational Partner
Stack
Avoiding Eye Contact
Freddy Fortune
Warning Bells
Follow
Conversation Fragment
Questioning Tone
Wo
Bad News
Alert
Commas
Ok
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ISBN9781138552104
1138552127
9781138552128
1138552100
DOI10.4324/9781315147963-4

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Summary:It is not only important to have a good structure in a conversation, but also to let your conversational partner know that he is being listened to (Bostrom, 1990; Steil, 1991). First of all, it is stimulating for the partner, and second, one can avoid the problems that occur when one does not listen well. Burley-Allen (1995) has described listening as ‘the forgotten skill’, indicating that a lot of people tend to speak too quickly without having paid careful attention to one another. In Table 2.1 we present an overview of the listening skills that are discussed in this chapter.
ISBN:9781138552104
1138552127
9781138552128
1138552100
DOI:10.4324/9781315147963-4