品管圈在降低门诊西药房内部调剂差错中的应用

目的：探讨品管圈活动在日常工作中的管理作用，以期通过运用品管圈减少门诊西药房内部调剂差错。方法：按照品管圈的步骤，选定主题，对需要改善的问题进行原因分析，制订实施对策并组织实施，最后进行结果确认。结果：每周平均差错件数由活动前的81．7件降至25件，下降了69．4％，目标达标率为131．6％。结论：品管圈方法有效降低了内差，提高了药学服务质量，保证了用药安全。...

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Published in中国医院用药评价与分析 Vol. 15; no. 8; pp. 1114 - 1116
Main Author 邢敏 范艳 程林 杨晓媛 徐文科
Format Journal Article
LanguageChinese
Published 皖南医学院附属弋矶山医院药剂科,安徽芜湖,241001 2015
Subjects
品管圈
调剂内差
门诊西药房
Outpatient pharmacy
Quality control circle
Internal dispensing errors
调剂内差
品管圈
门诊西药房
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ISSN1672-2124
DOI10.14009/j.issn.1672-2124.2015.08.042

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Summary:目的：探讨品管圈活动在日常工作中的管理作用，以期通过运用品管圈减少门诊西药房内部调剂差错。方法：按照品管圈的步骤，选定主题，对需要改善的问题进行原因分析，制订实施对策并组织实施，最后进行结果确认。结果：每周平均差错件数由活动前的81．7件降至25件，下降了69．4％，目标达标率为131．6％。结论：品管圈方法有效降低了内差，提高了药学服务质量，保证了用药安全。
Bibliography:XING Min, FAN Yan, CHENG Lin, YANG Xiaoyuan, XU Wenke （Dept. of Pharmacy, Yijishan Affiliated Hospital of Wannan Medical College, Anhui Wuhu 241001, China）
Quality control circle; Outpatient pharmacy; Internal dispensing errors
OBJECTIVE：To probe into the management role of quality control circle （QCC）activity in daily work, through which the internal dispensing errors in outpatient pharmacy could be reduced. METHODS： To follow the steps of QCC, the subject was selected, the causes of problems that needed to be improved were analyzed. Relevant measures were formulated and implemented, at last, the results were affirmed. RESULTS： The average weekly internal errors were dropped from 81.7 cases before activity to 25 cases after activity, decreased by 69.4% ; and the targetcompliance rate was 131.6%. CONCLUSIONS： The QCC method can effectively reduce internal errors, improve the quality of pharmaceutical care and ensure the safety of drug use.
11-4975/R
ISSN:1672-2124
DOI:10.14009/j.issn.1672-2124.2015.08.042