Factors Influencing Student Satisfaction Towards Using Learning Management System Moodle

• Published in: International journal of information and communication technology education Vol. 17; no. 1; pp. 138 - 153
• Main Authors: Alkhateeb, Maan Ali, Abdalla, Rania Ahmad
• Format: Journal Article
• Language: English
• Published: Hershey IGI Global 01.01.2021
• Subjects: Analysis; Blended learning; College Students; Colleges & universities; Communication; Communication (Thought Transfer); Computer Attitudes; Computer Literacy; Computers; Distance learning; Education parks; Education, Higher; Educational Experience; Educational Technology; Electronic Learning; Foreign Countries; Higher education; Higher education institutions; Hypotheses; Influence of Technology; Information technology; Integrated Learning Systems; Knowledge Level; Learning; Learning management systems; Literature Reviews; Management Systems; Online instruction; Open access publishing; Open Source Technology; Periodicals; Quality Assurance; Quality of service; Quality of service architectures; Questionnaires; School facilities; Self Efficacy; Self Supporting Students; Student Satisfaction; Student Surveys; Students; Surveys; Teaching; Teaching Models; Technology Acceptance Model; Technology education; Usability; User Satisfaction (Information); Value Judgment; Palestine; Palestinian Territories
• ISSN: 1550-1876; 1550-1337
• DOI: 10.4018/IJICTE.2021010109

Higher education institutions are increasingly adopting leaning management systems (LMS) as a complementary tool in improving learning systems. The purpose of this study is explore the factors influencing students' satisfaction in Palestine Technical University-Khadoury (PTUK) in Palestine toward using the learning management system (Moodle). Six potential factors were used including perceived ease of use, perceived usefulness, information quality, system quality, service quality, and computer self-efficacy. Surveying strategy was used to collect the required data; 372 questionnaires were analyzed using simple and multiple regression. The findings revealed that all the examined predictors had significant influence on students' satisfaction toward using LMS. These findings enrich the previous literature with input towards adopting learning management systems in higher education institutions. The authors recommended that the LMS at PTUK should be integrated with social media platforms, and designed in a way that allow it to work fully and properly on mobile phones.