Perceptions of university students of ‘tourism-focused English’ as a second language: The case of Korean universities

• Published in: Journal of Hospitality, Leisure, Sport & Tourism Education Vol. 23; pp. 59 - 69
• Main Authors: Park, Sang Hyeon, Yoo, Hyekyung, Kim, Kyoung-Bae, Lee, Timothy J.
• Format: Journal Article
• Language: English; Japanese
• Published: Oxford Elsevier Ltd 01.11.2018; Elsevier BV; Elsevier Limited
• Subjects: 21st century; Communication; Education; English for Special Purposes; English language; FoR 1302 (Curriculum and Pedagogy); FoR 1506 (Tourism); Importance-performance analysis (IPA); Importance-Satisfaction Analysis (ISA); Language Proficiency; Language Skills; Literature reviews; Second Languages; Student satisfaction; Students; Studies; Teaching; Tourism; Tourism English subjects; Trends; Undergraduate Students; Universities; Tourism English subjects; Student satisfaction; Importance-Satisfaction Analysis (ISA); Importance-performance analysis (IPA)
• ISSN: 1473-8376; 1473-8376
• DOI: 10.1016/j.jhlste.2018.05.001

The study aims to (a) assess the level of student satisfaction with the tourism English courses provided by Korean universities; and (b) look at the ability of these courses to train students in the correct responses to the specific linguistic needs of the tourism profession. The Importance-Satisfaction Analysis (ISA) technique was used to increase the efficiency and success of the concentration on the alternative language needs of the tourism industry in Korea, and provide important practical data for those countries in which English is not the native language, in their quest to proactively develop potential employees for their tourism industries.