Communication related health crisis on social media: a case of COVID-19 outbreak

Social media is an important element in disaster and health crisis related communication. This research reviews 10,132 online comments related to COVID-19 through automated and manual content analysis. The key themes are identified and discussed including dynamically changed tourists' risk perc...

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Bibliographic Details
Published inCurrent issues in tourism Vol. 24; no. 19; pp. 2699 - 2705
Main Authors Yu, Meng, Li, Zhiyong, Yu, Zhicheng, He, Jiaxin, Zhou, Jingyan
Format Journal Article
LanguageEnglish
Published Abingdon Routledge 02.10.2021
Taylor & Francis Ltd
Subjects
Content analysis
Coronaviruses
COVID-19
Crises
crisis management
Digital media
health crisis
Public health
Quality of service architectures
Risk perception
social media communication
Social networks
Tourism
Viral diseases
Online AccessGet full text
ISSN1368-3500
1747-7603
DOI10.1080/13683500.2020.1752632

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Summary:Social media is an important element in disaster and health crisis related communication. This research reviews 10,132 online comments related to COVID-19 through automated and manual content analysis. The key themes are identified and discussed including dynamically changed tourists' risk perception, the effects of tourism enterprises' service quality in crisis, the quarantine issues in public health, the authenticity of media coverage, and racial discrimination. This research contributes to suggestions and insights for future research in the field of epidemic-induced tourism crisis.
Bibliography:SourceType-Scholarly Journals-1
ObjectType-Correspondence-1
content type line 14
ISSN:1368-3500
1747-7603
DOI:10.1080/13683500.2020.1752632