Exploring the impact of ChatGPT on education: A web mining and machine learning approach

• Published in: The international journal of management education Vol. 22; no. 1; p. 100932
• Main Authors: Rejeb, Abderahman, Rejeb, Karim, Appolloni, Andrea, Treiblmaier, Horst, Iranmanesh, Mohammad
• Format: Journal Article
• Language: English
• Published: Elsevier Ltd 01.03.2024
• Subjects: Artificial intelligence; ChatGPT; Education; Learning; Teaching; Learning; ChatGPT; Education; Artificial intelligence; Teaching
• ISSN: 1472-8117
• DOI: 10.1016/j.ijme.2024.100932

ChatGPT, an artificial intelligence model, has garnered significant interest within education. This study examined public sentiment regarding ChatGPT's influence on education by utilizing web mining and natural language processing (NLP) techniques. By adopting an empirical approach and leveraging machine learning models to process 2003 web articles, the study extracts valuable insights. The results indicate that ChatGPT has emerged as a crucial educational tool, offering advantages for both students and educators. Notably, the study emphasized ChatGPT's role in enhancing students' writing abilities and fostering dynamic, interactive learning environments. ChatGPT's capacity to address a broad spectrum of questions demonstrates its versatility and adaptability, contributing to more inclusive and personalized educational experiences. However, the study also uncovered challenges tied to academic integrity, such as plagiarism and cheating, which stem from incorporating AI-driven tools like ChatGPT into education. This raises concerns regarding ethical aspects, including responsible AI usage and data privacy, and highlights the need for institutions to develop guidelines and policies for AI tool implementation in education. This study's findings hold theoretical and practical implications for integrating ChatGPT into educational settings. It is the first to employ web mining and NLP techniques to analyze public opinions on ChatGPT's impact on education comprehensively. •An examination of public sentiment toward ChatGPT's influence on education.•ChatGPT can offer educational advantages for both students and educators.•ChatGPT's can enhance students' writing abilities and foster interactive learning.•ChatGPT's can contribute to more inclusive and personalized educational experiences.•Institutions need to develop guidelines and policies for AI use in education.