Automated News Better than expected?

We conducted two experiments to study people's prior expectations and actual perceptions of automated and human-written news. We found that, first, participants expected more from human-written news in terms of readability and quality; but not in terms of credibility. Second, participants'...

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Bibliographic Details
Published inDigital journalism Vol. 5; no. 8; pp. 1044 - 1059
Main Authors Haim, Mario, Graefe, Andreas
Format Journal Article
LanguageEnglish
Published Routledge 14.09.2017
Subjects
automated news
expectation-confirmation
perception
quality
robot journalism
Online AccessGet full text
ISSN2167-0811
2167-082X
DOI10.1080/21670811.2017.1345643

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Summary:We conducted two experiments to study people's prior expectations and actual perceptions of automated and human-written news. We found that, first, participants expected more from human-written news in terms of readability and quality; but not in terms of credibility. Second, participants' expectations of quality were rarely met. Third, when participants saw only one article, differences in the perception of automated and human-written articles were small. However, when presented with two articles at once, participants preferred human-written news for readability but automated news for credibility. These results contest previous claims according to which expectation adjustment explains differences in perceptions of human-written and automated news.
ISSN:2167-0811
2167-082X
DOI:10.1080/21670811.2017.1345643