The Interplay of Personal Values, Relational Mobile Usage and Organizational Citizenship Behavior

• Published in: Interactive Technology and Smart Education Vol. 19; no. 2; pp. 260 - 280
• Main Authors: Ahmad, Bilal, Iqbal, Sajid, Hai, Mahnoor, Latif, Shahid
• Format: Journal Article
• Language: English
• Published: Bingley Emerald Publishing Limited 11.05.2022; Emerald Group Publishing Limited
• Subjects: Academic Achievement; Altruism; Careers; Cellular telephones; Chat rooms; Citizen Participation; Citizenship education; Citizenship Responsibility; Collectivism; College Faculty; Colleges & universities; Connectivity; Corporate growth; Correlation; Education; Enrollment; Enrollments; Evidence; Foreign Countries; Gender Differences; Handheld Devices; Higher education; Human behavior; Individualism; Interpersonal Relationship; Multivariate statistical analysis; Normality; Organizational aspects; Organizational behavior; Organizational Learning; Personality Traits; Resistance (Psychology); Response bias; Scholarships & fellowships; Self Efficacy; Social Media; Social networks; Social responsibility; Structural models; Teacher Behavior; Teacher Characteristics; Teaching Styles; Telecommunications; Values; Pakistan
• ISSN: 1741-5659; 1758-8510
• DOI: 10.1108/ITSE-01-2021-0016

Purpose: This paper aims to examine the mediating role of relational mobile usage on the relationship between personal values (individualism, collectivism and academic self-efficacy) and organizational citizenship behavior (OCB) among the faculty members of higher education/degree-awarding institutes (DAIs) in Pakistan. The paper also examines the moderating role of gender on the relationship between relational mobile usage and OCB. Design/methodology/approach: Cross-sectional data from 217 faculty members of higher education/DAIs in Pakistan were collected through an online questionnaire. Structural equation modeling technique using SmartPLS was used to assess the measurement and structural model. Statistical Package for the Social Sciences (SPSS) version 21 was used for data normality analysis, missing value analysis and variable calculation. Response and non-response bias were also examined. Findings: The findings confirmed that individualism was not significantly related to relational mobile usage; however, collectivism and academic self-efficacy were significantly related to relational mobile usage. The relationship of relational mobile usage and OCB was also significant. The mediating role of relational mobile usage on the relationship between individualism and OCB was not significant; however, the mediating role of relational mobile usage between collectivism and OCB, and academic self-efficacy and OCB was significant. The moderating role of gender on the relationship between relational mobile usage and OCB was also significant. Practical implications: DAIs' administration should strive to encourage individuals to value group priorities over the individualistic interests. Valuing group interest over the individualistic interest would promote the usage of mobile technology for relational purpose. This relational perspective of mobile usage will ultimately develop OCB among individuals. Also, academic self-efficacy through relational mobile usage can lead to OCB; therefore, another important policy implication for the administration of DAIs is to develop academic self-efficacy among the stakeholders of the institutions. Originality/value: Although OCB has become a theoretically mature concept, the framework proposed for this study has rarely been discussed in previous scholarships, particularly from the perspective of relational mobile usage. Arguably, this study is the first in testing the mediating role of relational mobile usage between the personal values and OCB within the context of academia in Pakistan.