End-user training methods what we know, need to know
End-User Training (EUT) has enjoyed a rich tradition of research in Information Systems. However, with the growing pace of change in technology and the dynamic nature of business, organizations are spending an increasing amount of money on end-user training. Training methods are also changing with l...
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| Published in | ACM SIGMIS Database: the DATABASE for Advances in Information Systems Vol. 41; no. 4; pp. 9 - 39 |
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| Main Authors | , , |
| Format | Journal Article Trade Publication Article |
| Language | English |
| Published |
New York
ACM-SIGMIS
01.11.2010
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| Subjects | |
| Online Access | Get full text |
| ISSN | 0095-0033 1532-0936 1532-0936 |
| DOI | 10.1145/1899639.1899641 |
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| Abstract | End-User Training (EUT) has enjoyed a rich tradition of research in Information Systems. However, with the growing pace of change in technology and the dynamic nature of business, organizations are spending an increasing amount of money on end-user training. Training methods are also changing with little research to support new approaches. Thus, extensive research is required in the future. To be credible, end-user training research should preserve and build upon the significant literature that exists, both in IS and Education. This paper provides a review of EUT literature focusing on training methods. It summarizes research findings, while pointing out key future research issues. |
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| AbstractList | End-User Training (EUT) has enjoyed a rich tradition of research in Information Systems. However, with the growing pace of change in technology and the dynamic nature of business, organizations are spending an increasing amount of money on end-user training. Training methods are also changing with little research to support new approaches. Thus, extensive research is required in the future. To be credible, end-user training research should preserve and build upon the significant literature that exists, both in IS and Education. This paper provides a review of EUT literature focusing on training methods. It summarizes research findings, while pointing out key future research issues. End-User Training (EUT) has enjoyed a rich tradition of research in Information Systems. However, with the growing pace of change in technology and the dynamic nature of business, organizations are spending an increasing amount of money on enduser training. Training methods are also changing with little research to support new approaches. Thus, extensive research is required in the future. To be credible, end-user training research should preserve and build upon the significant literature that exists, both in IS and Education. This paper provides a review of EUT literature focusing on training methods. It summarizes research findings, while pointing out key future research issues. . [PUBLICATION ABSTRACT] |
| Author | Huber, Mark Gupta, Saurabh Bostrom, Robert P. |
| Author_xml | – sequence: 1 givenname: Saurabh surname: Gupta fullname: Gupta, Saurabh organization: University of North FLorida, Jacksonville, FL, USA – sequence: 2 givenname: Robert P. surname: Bostrom fullname: Bostrom, Robert P. organization: University of Georgia, Athens, GA, USA – sequence: 3 givenname: Mark surname: Huber fullname: Huber, Mark organization: University of Georgia, Athens, GA, USA |
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