End-user training methods what we know, need to know

End-User Training (EUT) has enjoyed a rich tradition of research in Information Systems. However, with the growing pace of change in technology and the dynamic nature of business, organizations are spending an increasing amount of money on end-user training. Training methods are also changing with l...

Full description

Saved in:
Bibliographic Details
Published inACM SIGMIS Database: the DATABASE for Advances in Information Systems Vol. 41; no. 4; pp. 9 - 39
Main Authors Gupta, Saurabh, Bostrom, Robert P., Huber, Mark
Format Journal Article Trade Publication Article
LanguageEnglish
Published New York ACM-SIGMIS 01.11.2010
Subjects
CAI
Collaboration
Collaborative learning
Computer assisted instruction
Education
End users
Information systems
Online instruction
Research methodology
Structuralism
Studies
Technology adoption
User training
United States > US
Online AccessGet full text
ISSN0095-0033
1532-0936
1532-0936
DOI10.1145/1899639.1899641

Cover

More Information
Summary:End-User Training (EUT) has enjoyed a rich tradition of research in Information Systems. However, with the growing pace of change in technology and the dynamic nature of business, organizations are spending an increasing amount of money on end-user training. Training methods are also changing with little research to support new approaches. Thus, extensive research is required in the future. To be credible, end-user training research should preserve and build upon the significant literature that exists, both in IS and Education. This paper provides a review of EUT literature focusing on training methods. It summarizes research findings, while pointing out key future research issues.
ISSN:0095-0033
1532-0936
1532-0936
DOI:10.1145/1899639.1899641