Communication in Organizations Basic Skills and Conversation Models

• Main Authors: Van der Molen, Henk T., Gramsbergen-Hoogland, Yvonne H.
• Format: eBook Book
• Language: English
• Published: London Routledge 2019; Taylor and Francis; Taylor & Francis Group
• Edition: 2
• Subjects: Business communication; communicating; Communication in organizations; complaints; conflict; decision making; Human Resource Development; Interne Kommunikation; Interpersonal relations; interviews; listening; negotiation; Organizational Communication; Soziale Beziehungen; Work & Organizational Psychology; Yvonne H. Gramsbergen-Hoogland; Job Application Interview; Inclined; Temporary Waiters; Strong; Standpoint; Sales Interview; Personnel Day; Performance Evaluation Interview; Freddy Fortune; Follow; Harry Haddock; HARRY; Bad News; Smooth; Minimal Encouragers; Conversation Model; Basic Communication Skills; Conversation Leader; Judgement; Situation Clarification; Wo; Commercial Director; Sick; Hold; Sender Skill
• ISBN: 9781138552104; 1138552127; 9781138552128; 1138552100
• DOI: 10.4324/9781315147963

One of the most important requirements of leadership is effective communication. The idea that some people are natural leaders and that others will never learn to show good leadership is nowadays outdated. It has been replaced by the conviction that leadership and communication skills can be learnt. Providing a thorough introduction to skilled interpersonal communication, Communication in Organizations consists of three parts. Part I introduces basic communication skills, and makes a distinction between regulating skills, listening skills and sender skills. Part II considers a number of different dialogues: the interview used to gather information, the selection interview, the employment interview, the performance evaluation interview, the career interview, the personal problems interview, handling complaints, breaking bad news, and the sales interview. Part III is dedicated to conversations in more complex group situations, discussing decision making, conflict management, negotiations, and giving presentations. Practical examples and concrete conversations are used to give students and professionals straightforward advice on key leadership skills, including motivating people, delegating tasks, leading meetings and overseeing projects. This book will appeal to undergraduate and postgraduate students of psychology as well as those studying business, economics, and the hospitality industry.