Beschwerdemanagement als zentrales Instrument der Kundenbindung

• Main Author: Niščáková, Veronika (Dissertant)
• Other Authors: Simon, Gerhard (Thesis advisor)
• Format: Manuscript
• Language: German
• Published: 2020
• Subjects: Beschwerdemanagement; Beschwerde; Kundenzufriedenheit; Beschwerdemanagementprozess; T-Mobile; Complaint Management; Complaint; Customer Satisfaction; Complaint Management Process; bakalářská práce
• Physical Description: 59 s. (77 227 znaků)