Complex Service Delivery Processes Strategy to Operations.

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Bibliographic Details
Main Author: Harvey, Jean.
Format: Electronic
Language: English
Published: Milwaukee, WI : Quality Press, 2015.
Subjects:
Service industries > Management.
Organizational effectiveness.
Industrial efficiency.
Business planning.
elektronické knihy
electronic books
ISBN: 1953079474
9781953079473
9780873899161
0873899164
Physical Description: 1 online resource (452 p.)

Cover

Table of contents

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006 m o d
007 cr cn|||||||||
008 201031s2015 wiu o ||| 0 eng d
040 |a EBLCP  |b eng  |c EBLCP  |d YDX  |d N$T  |d OCLCO  |d OCLCF  |d OCLCQ  |d OCLCO  |d OCLCL 
020 |a 1953079474 
020 |a 9781953079473  |q (electronic bk.) 
020 |z 9780873899161 
020 |z 0873899164 
035 |a (OCoLC)1202456995  |z (OCoLC)1178647660  |z (OCoLC)1202449706 
100 1 |a Harvey, Jean. 
245 1 0 |a Complex Service Delivery Processes  |h [electronic resource] :  |b Strategy to Operations. 
260 |a Milwaukee, WI :  |b Quality Press,  |c 2015. 
300 |a 1 online resource (452 p.) 
500 |a Description based upon print version of record. 
505 0 |a Intro -- Table of Contents -- List of Figures and Tables -- List of Videos -- Major Abbreviations -- Foreword -- Preface to the Third Edition -- Preface to the First Edition -- Acknowledgments -- Part I -- Chapter 1: Toward Value and Strategic Advantage through Rigorous Execution -- Chapter 2: The Nature of Value -- Chapter 3: The Nature of Processes -- Chapter 4: Think Globally, Act Locally -- Chapter 5: Professional Service Delivery Processes -- Part II -- Chapter 6: Managing a Process -- Chapter 7: Connecting Value to Processes: The Techniques 
505 8 |a Chapter 8: The Learning Cycle and the Kaizen Event -- Chapter 9: Doing Things Better: Improving an Existing Process -- Chapter 10: Doing Things Right the Fist Time: Designing a Process That Works -- Part III -- Chapter 11: The Approaches to and Practice of Continuous Improvement -- Chapter 12: Personal Processes: Wellness and the One-Person Business -- Appendix A: Preparing an ""I"" Chart -- Appendix B: Specifying the Effect of Each Offering on the Client: The Kano Model -- References -- Index 
506 |a Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty 
590 |a Knovel  |b Knovel (All titles) 
650 0 |a Service industries  |x Management. 
650 0 |a Organizational effectiveness. 
650 0 |a Industrial efficiency. 
650 0 |a Business planning. 
655 7 |a elektronické knihy  |7 fd186907  |2 czenas 
655 9 |a electronic books  |2 eczenas 
776 0 8 |i Print version:  |a Harvey, Jean  |t Complex Service Delivery Processes : Strategy to Operations  |d Milwaukee, WI : Quality Press,c2015  |z 9780873899161 
856 4 0 |u https://proxy.k.utb.cz/login?url=https://app.knovel.com/hotlink/toc/id:kpCSDPSO01/complex-service-delivery?kpromoter=marc  |y Full text 

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