Complex Service Delivery Processes Strategy to Operations.
Saved in:
| Main Author | |
|---|---|
| Format | Electronic eBook |
| Language | English |
| Published |
Milwaukee, WI :
Quality Press,
2015.
|
| Subjects | |
| Online Access | Full text |
| ISBN | 1953079474 9781953079473 9780873899161 0873899164 |
| Physical Description | 1 online resource (452 p.) |
Cover
| LEADER | 00000cam a2200000Mu 4500 | ||
|---|---|---|---|
| 001 | kn-on1202456995 | ||
| 003 | OCoLC | ||
| 005 | 20240717213016.0 | ||
| 006 | m o d | ||
| 007 | cr cn||||||||| | ||
| 008 | 201031s2015 wiu o ||| 0 eng d | ||
| 040 | |a EBLCP |b eng |c EBLCP |d YDX |d N$T |d OCLCO |d OCLCF |d OCLCQ |d OCLCO |d OCLCL | ||
| 020 | |a 1953079474 | ||
| 020 | |a 9781953079473 |q (electronic bk.) | ||
| 020 | |z 9780873899161 | ||
| 020 | |z 0873899164 | ||
| 035 | |a (OCoLC)1202456995 |z (OCoLC)1178647660 |z (OCoLC)1202449706 | ||
| 100 | 1 | |a Harvey, Jean. | |
| 245 | 1 | 0 | |a Complex Service Delivery Processes |h [electronic resource] : |b Strategy to Operations. |
| 260 | |a Milwaukee, WI : |b Quality Press, |c 2015. | ||
| 300 | |a 1 online resource (452 p.) | ||
| 500 | |a Description based upon print version of record. | ||
| 505 | 0 | |a Intro -- Table of Contents -- List of Figures and Tables -- List of Videos -- Major Abbreviations -- Foreword -- Preface to the Third Edition -- Preface to the First Edition -- Acknowledgments -- Part I -- Chapter 1: Toward Value and Strategic Advantage through Rigorous Execution -- Chapter 2: The Nature of Value -- Chapter 3: The Nature of Processes -- Chapter 4: Think Globally, Act Locally -- Chapter 5: Professional Service Delivery Processes -- Part II -- Chapter 6: Managing a Process -- Chapter 7: Connecting Value to Processes: The Techniques | |
| 505 | 8 | |a Chapter 8: The Learning Cycle and the Kaizen Event -- Chapter 9: Doing Things Better: Improving an Existing Process -- Chapter 10: Doing Things Right the Fist Time: Designing a Process That Works -- Part III -- Chapter 11: The Approaches to and Practice of Continuous Improvement -- Chapter 12: Personal Processes: Wellness and the One-Person Business -- Appendix A: Preparing an ""I"" Chart -- Appendix B: Specifying the Effect of Each Offering on the Client: The Kano Model -- References -- Index | |
| 506 | |a Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty | ||
| 590 | |a Knovel |b Knovel (All titles) | ||
| 650 | 0 | |a Service industries |x Management. | |
| 650 | 0 | |a Organizational effectiveness. | |
| 650 | 0 | |a Industrial efficiency. | |
| 650 | 0 | |a Business planning. | |
| 655 | 7 | |a elektronické knihy |7 fd186907 |2 czenas | |
| 655 | 9 | |a electronic books |2 eczenas | |
| 776 | 0 | 8 | |i Print version: |a Harvey, Jean |t Complex Service Delivery Processes : Strategy to Operations |d Milwaukee, WI : Quality Press,c2015 |z 9780873899161 |
| 856 | 4 | 0 | |u https://proxy.k.utb.cz/login?url=https://app.knovel.com/hotlink/toc/id:kpCSDPSO01/complex-service-delivery?kpromoter=marc |y Full text |