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Crafting service processes : the art and science

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Bibliographic Details
Main Author Harvey, Jean, 1950- (Author)
Format Electronic eBook
LanguageEnglish
Published Milwaukee, Wisconsin : ASQ Quality Press, [2019]
Subjects
Service industries > Management.
Organizational effectiveness.
elektronické knihy
electronic books
Online AccessFull text
ISBN9781953079114
1953079113
9780873899840
0873899849
Physical Description1 online resource (xix, 184 pages) : illustrations

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