Crafting service processes : the art and science

• Main Author: Harvey, Jean, 1950- (Author)
• Format: eBook
• Language: English
• Published: Milwaukee, Wisconsin : ASQ Quality Press, [2019]
• Subjects: Service industries > Management.; Organizational effectiveness.; elektronické knihy; electronic books
• ISBN: 9781953079114; 1953079113; 9780873899840; 0873899849
• Physical Description: 1 online resource (xix, 184 pages) : illustrations