Human rights in the mining & metals industry : handling and resolving local level concerns & grievances.

• Corporate Author: International Council on Mining & Metals.
• Format: eBook
• Language: English
• Published: London : International Council on Mining and Metals, [©2009]
• Edition: Pilot testing version.
• Subjects: Grievance procedures.; Mineral industries > Employees.; Conflict management.; Industrial relations.; elektronické knihy; electronic books
• ISBN: 9781615839162; 161583916X
• Physical Description: 1 online resource (26 pages) : illustrations
• Access: Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty

This publication sets out good practice approaches to help companies design and/or enhance existing complaint procedures or mechanisms. This publication aims to describe a set of 'overarching design principles' that provide basic, high-level guidance for companies developing complaints mechanisms; outline some basic criteria to help operations 'assess the nature of and potential for complaints' and so to develop a mechanism most appropriate to their situation; present three possible types of mechanism with incrementally greater levels of external engagement; and set out various ways in which global headquarters of companies can develop 'group-wide procedures' to support best practice locally. The main audience for the guidance is ICMM members and other interested companies in the mining industry.