Human rights in the mining & metals industry : handling and resolving local level concerns & grievances.
This publication sets out good practice approaches to help companies design and/or enhance existing complaint procedures or mechanisms. This publication aims to describe a set of 'overarching design principles' that provide basic, high-level guidance for companies developing complaints mec...
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| Corporate Author | |
|---|---|
| Format | Electronic eBook |
| Language | English |
| Published |
London :
International Council on Mining and Metals,
[©2009]
|
| Edition | Pilot testing version. |
| Subjects | |
| Online Access | Full text |
| ISBN | 9781615839162 161583916X |
| Physical Description | 1 online resource (26 pages) : illustrations |
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| Summary: | This publication sets out good practice approaches to help companies design and/or enhance existing complaint procedures or mechanisms. This publication aims to describe a set of 'overarching design principles' that provide basic, high-level guidance for companies developing complaints mechanisms; outline some basic criteria to help operations 'assess the nature of and potential for complaints' and so to develop a mechanism most appropriate to their situation; present three possible types of mechanism with incrementally greater levels of external engagement; and set out various ways in which global headquarters of companies can develop 'group-wide procedures' to support best practice locally. The main audience for the guidance is ICMM members and other interested companies in the mining industry. |
|---|---|
| ISBN: | 9781615839162 161583916X |
| Access: | Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty |
| Physical Description: | 1 online resource (26 pages) : illustrations |