Understanding reference transactions transforming an art into a science
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and ac...
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| Other Authors | |
|---|---|
| Format | Electronic eBook |
| Language | English |
| Published |
San Diego, Calif. :
Academic Press,
c2002.
|
| Series | Library and information science (New York, N.Y.) ;
v. 2. |
| Subjects | |
| Online Access | Full text |
| ISBN | 0125877803 9781849507974 |
| ISSN | 1876-0562 ; |
| DOI | 10.1108/S1876-0562(2002)02 |
| Physical Description | 1 online resource (xviii, 208 p.) : ill. |
Cover
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| 245 | 0 | 0 | |a Understanding reference transactions |h [electronic resource] : |b transforming an art into a science / |c edited by John V. Richardson, Jr. |
| 260 | |a San Diego, Calif. : |b Academic Press, |c c2002. | ||
| 300 | |a 1 online resource (xviii, 208 p.) : |b ill. | ||
| 490 | 1 | |a Library and information science, |x 1876-0562 ; |v v. 2 | |
| 504 | |a Includes bibliographical references (p. 191-194) and index. | ||
| 505 | 0 | |a The multilevel nature of reference service / John V. Richardson -- Systems analysis of the reference process / John V. Richardson -- Defining and modeling reference service / John V. Richardson -- Evaluating and measuring reference service / John V. Richardson -- Multilevel modeling and reference service evaluation / John V. Richardson -- Data analysis and findings / John V. Richardson -- Conclusions and implications / John V. Richardson. | |
| 520 | |a The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies. | ||
| 588 | |a Description based on print version record. | ||
| 650 | 0 | |a Reference services (Libraries) | |
| 650 | 0 | |a Interviewing. | |
| 655 | 7 | |a elektronické knihy |7 fd186907 |2 czenas | |
| 655 | 9 | |a electronic books |2 eczenas | |
| 700 | 1 | |a Richardson, John V., |d 1949- | |
| 776 | 1 | |z 9780125877800 | |
| 830 | 0 | |a Library and information science (New York, N.Y.) ; |v v. 2. | |
| 856 | 4 | 0 | |u https://proxy.k.utb.cz/login?url=https://doi.org/10.1108/S1876-0562(2002)02 |