Understanding reference transactions transforming an art into a science

The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and ac...

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Bibliographic Details
Other Authors: Richardson, John V., 1949-
Format: Electronic
Language: English
Published: San Diego, Calif. : Academic Press, c2002.
Series: Library and information science (New York, N.Y.) ; v. 2.
Subjects:
Reference services (Libraries)
Interviewing.
Language Arts & Disciplines > Library & Information Science > General.
Reference > General.
Library & information sciences.
elektronické knihy
electronic books
ISBN: 0125877803 (acid-free paper)
9781849507974 (electronic bk.) :
Physical Description: 1 online resource (xviii, 208 p.) : ill.

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Table of contents

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020 |z 0125877803 (acid-free paper) 
020 |a 9781849507974 (electronic bk.) :  |c £64.95 ; <U+0080>90.95 ; $116.95 
040 |a UtOrBLW  |c UtOrBLW 
080 |a 025.5 
245 0 0 |a Understanding reference transactions  |h [electronic resource] :  |b transforming an art into a science /  |c edited by John V. Richardson, Jr. 
260 |a San Diego, Calif. :  |b Academic Press,  |c c2002. 
300 |a 1 online resource (xviii, 208 p.) :  |b ill. 
490 1 |a Library and information science,  |x 1876-0562 ;  |v v. 2 
504 |a Includes bibliographical references (p. 191-194) and index. 
505 0 |a The multilevel nature of reference service / John V. Richardson -- Systems analysis of the reference process / John V. Richardson -- Defining and modeling reference service / John V. Richardson -- Evaluating and measuring reference service / John V. Richardson -- Multilevel modeling and reference service evaluation / John V. Richardson -- Data analysis and findings / John V. Richardson -- Conclusions and implications / John V. Richardson. 
520 |a The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies. 
588 |a Description based on print version record. 
650 0 |a Reference services (Libraries) 
650 0 |a Interviewing. 
650 7 |a Language Arts & Disciplines  |x Library & Information Science  |x General.  |2 bisacsh 
650 7 |a Reference  |x General.  |2 bisacsh 
650 7 |a Library & information sciences.  |2 bicssc 
655 7 |a elektronické knihy  |7 fd186907  |2 czenas 
655 9 |a electronic books  |2 eczenas 
700 1 |a Richardson, John V.,  |d 1949- 
776 1 |z 9780125877800 
830 0 |a Library and information science (New York, N.Y.) ;  |v v. 2. 
856 4 0 |u https://proxy.k.utb.cz/login?url=https://doi.org/10.1108/S1876-0562(2002)02  |y Full text 

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