Emotions and service in the digital age
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| Other Authors | , , |
|---|---|
| Format | Electronic eBook |
| Language | English |
| Published |
Bingley, U.K. :
Emerald Publishing Limited,
2020.
|
| Series | Research on emotion in organizations ;
16. |
| Subjects | |
| Online Access | Full text |
| ISBN | 9781839092619 9781839092596 |
| DOI | 10.1108/s1746-9791202016 |
| Physical Description | 1 online resource (280 pages) |
Cover
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| 020 | |a 9781839092619 | ||
| 020 | |a 9781839092596 |q electronic bk. | ||
| 040 | |a UtOrBLW |b eng |e rda |c UtOrBLW | ||
| 080 | |a 159.942 | ||
| 082 | 0 | 4 | |a 303.483 |2 23 |
| 245 | 0 | 0 | |a Emotions and service in the digital age / |c edited by Charmine E. J. Härtel (University of Queensland, Australia), Wilfred J. Zerbe (Fairleigh Dickinson University, Canada) and Neal M. Ashkanasy. |
| 264 | 1 | |a Bingley, U.K. : |b Emerald Publishing Limited, |c 2020. | |
| 264 | 4 | |c ©2020 | |
| 300 | |a 1 online resource (280 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 1 | |a Research on emotion in organizations ; |v 16 | |
| 500 | |a Includes index. | ||
| 504 | |a Includes bibliographical references. | ||
| 505 | 0 | |a Part I: The digital age -- Chapter 1: What the digital age is and means for workers, services, and emotions scholars and practitioners; Jasmin C. R. Härtel and Charmine E. J. Härtel -- Chapter 2: Technologically Altered realities: a realm for new emotions research, training, and management possibilities; Jameson B. G. Härtel and Charmine E. J. Härtel -- Chapter 3: The evolution is now: service robots, behavioural bias and emotions; Kate Letheren, Rebekah Russell-Bennett, Lucas Whittaker, Stephen Whyte and Uwe Dulleck -- Part II: Adapting to the digital age -- Chapter 4: Focusing on the human element: effective coaching in the digital age; Jennifer A. Nash -- Chapter 5: Development and evaluation of an online coaching model for medical students' and doctors' mental and physical wellbeing management; John Jasinski, Jennifer Jasinski, Charmine E. J. Härtel and Günter F. Härtel -- Chapter 6: Leaders' emotion expressions in digital communication: defining social distance in leader-follower-relationships; Prisca Brosi and Marvin Schuth -- Chapter 7: Opportunities, tools and new insights: evidence on emotions in service from analyses of digital traces data; Anat Rafaeli, Galit Yom-Tov, Shelly Ashtar and Daniel Altman -- Part III: Emotions and care in the digital age -- Chapter 8: Can care and cure co - exist in age of internet influenced health care? Psychological androgyny and emotional intelligence in Indian doctors; Sunita Ramam Rupavataram -- Chapter 9: Rough winds? Emotional climate following acquisitions; Riikka Harikkala-Lahinen -- Chapter 10: Expressing negative emotions in work relationships and affective organizational commitment: a latent difference score approach; Daphna Brueller, Nir N. Brueller and Etty Doveh -- Chapter 11: Openness as moderator between feeling bored and managers' decision-making competence: a study of managers in the retail industry; Magda M. du Preez, Hendrik S. Kriek and Jeremy Albright -- Chapter 12: Family business social responsibility. Is CSR different in family firms?; Olof Brunninge, Markus Plate and Marcela Ramirez-Pasillas. | |
| 588 | 0 | |a Print version record. | |
| 650 | 0 | |a Technology |x Social aspects. | |
| 650 | 0 | |a Technology |x Psychological aspects. | |
| 650 | 0 | |a Emotions |x Research. | |
| 655 | 7 | |a elektronické knihy |7 fd186907 |2 czenas | |
| 655 | 9 | |a electronic books |2 eczenas | |
| 700 | 1 | |a Härtel, Charmine E. J., |e editor. | |
| 700 | 1 | |a Zerbe, Wilfred J., |e editor. | |
| 700 | 1 | |a Ashkanasy, Neal M., |e editor. | |
| 776 | |z 9781839092602 | ||
| 830 | 0 | |a Research on emotion in organizations ; |v 16. | |
| 856 | 4 | 0 | |u https://proxy.k.utb.cz/login?url=https://doi.org/10.1108/s1746-9791202016 |