Emotions and service in the digital age

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Bibliographic Details
Other Authors: Härtel, Charmine E. J., (Editor), Zerbe, Wilfred J., (Editor), Ashkanasy, Neal M., (Editor)
Format: eBook
Language: English
Published: Bingley, U.K. : Emerald Publishing Limited, 2020.
Series: Research on emotion in organizations ; 16.
Subjects:
Technology > Social aspects.
Technology > Psychological aspects.
Emotions > Research.
Psychology, Emotions.
Psychology: emotions.
elektronické knihy
electronic books
ISBN: 9781839092619
9781839092596
Physical Description: 1 online resource (280 pages)

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Table of contents

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040 |a UtOrBLW  |b eng  |e rda  |c UtOrBLW 
080 |a 159.942 
245 0 0 |a Emotions and service in the digital age /  |c edited by Charmine E. J. Härtel (University of Queensland, Australia), Wilfred J. Zerbe (Fairleigh Dickinson University, Canada) and Neal M. Ashkanasy. 
264 1 |a Bingley, U.K. :  |b Emerald Publishing Limited,  |c 2020. 
264 4 |c ©2020 
300 |a 1 online resource (280 pages) 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
490 1 |a Research on emotion in organizations ;  |v 16 
500 |a Includes index. 
504 |a Includes bibliographical references. 
505 0 |a Part I: The digital age -- Chapter 1: What the digital age is and means for workers, services, and emotions scholars and practitioners; Jasmin C. R. Härtel and Charmine E. J. Härtel -- Chapter 2: Technologically Altered realities: a realm for new emotions research, training, and management possibilities; Jameson B. G. Härtel and Charmine E. J. Härtel -- Chapter 3: The evolution is now: service robots, behavioural bias and emotions; Kate Letheren, Rebekah Russell-Bennett, Lucas Whittaker, Stephen Whyte and Uwe Dulleck -- Part II: Adapting to the digital age -- Chapter 4: Focusing on the human element: effective coaching in the digital age; Jennifer A. Nash -- Chapter 5: Development and evaluation of an online coaching model for medical students' and doctors' mental and physical wellbeing management; John Jasinski, Jennifer Jasinski, Charmine E. J. Härtel and Günter F. Härtel -- Chapter 6: Leaders' emotion expressions in digital communication: defining social distance in leader-follower-relationships; Prisca Brosi and Marvin Schuth -- Chapter 7: Opportunities, tools and new insights: evidence on emotions in service from analyses of digital traces data; Anat Rafaeli, Galit Yom-Tov, Shelly Ashtar and Daniel Altman -- Part III: Emotions and care in the digital age -- Chapter 8: Can care and cure co - exist in age of internet influenced health care? Psychological androgyny and emotional intelligence in Indian doctors; Sunita Ramam Rupavataram -- Chapter 9: Rough winds? Emotional climate following acquisitions; Riikka Harikkala-Lahinen -- Chapter 10: Expressing negative emotions in work relationships and affective organizational commitment: a latent difference score approach; Daphna Brueller, Nir N. Brueller and Etty Doveh -- Chapter 11: Openness as moderator between feeling bored and managers' decision-making competence: a study of managers in the retail industry; Magda M. du Preez, Hendrik S. Kriek and Jeremy Albright -- Chapter 12: Family business social responsibility. Is CSR different in family firms?; Olof Brunninge, Markus Plate and Marcela Ramirez-Pasillas. 
588 0 |a Print version record. 
650 0 |a Technology  |x Social aspects. 
650 0 |a Technology  |x Psychological aspects. 
650 0 |a Emotions  |x Research. 
650 7 |a Psychology, Emotions.  |2 bisacsh 
650 7 |a Psychology: emotions.  |2 bicssc 
655 7 |a elektronické knihy  |7 fd186907  |2 czenas 
655 9 |a electronic books  |2 eczenas 
700 1 |a Härtel, Charmine E. J.,  |e editor. 
700 1 |a Zerbe, Wilfred J.,  |e editor. 
700 1 |a Ashkanasy, Neal M.,  |e editor. 
776 |z 9781839092602 
830 0 |a Research on emotion in organizations ;  |v 16. 
856 4 0 |u https://proxy.k.utb.cz/login?url=https://doi.org/10.1108/s1746-9791202016  |y Full text 

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