Operations management in the hospitality industry

From restaurants to resorts, the hospitality industry demands strong operations management to delight guests, develop employees, and deliver financial returns. This introductory text provides students with fundamental techniques and tools to analyse and improve operational capabilities of any hospit...

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Bibliographic Details
Other Authors Szende, Peter (Editor), Dalton, Alec N. (Editor), Yoo, Michelle (Myongjee) (Editor)
Format Electronic eBook
LanguageEnglish
Published Bingley, U.K. : Emerald Publishing Limited, [2021]
Subjects
Hospitality industry > Management.
elektronické knihy
electronic books
Online AccessFull text
ISBN9781838675431
DOI10.1108/9781838675417
Physical Description1 online resource (360 pages)

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Table of Contents:
  • chapter 1. Understanding service operations strategy / Alec N. Dalton and Michelle (Myongjee) Yoo
  • chapter 2. Designing service experiences / Peter Szende and Alec N. Dalton
  • chapter 3. Designing service environments / Vanja Bogicevic and Hyeyoon Choi
  • chapter 4. Forecasting demand / Michelle (Myongjee) Yoo and Sybil Yang
  • chapter 5. Inventory control / Miguel Bendrao Baltazar and Yuan Li
  • chapter 6. Managing supply chains / John Bancroft and Di Li
  • chapter 7. Organizing staff / Suzanne Markham Bagnera and Peter Szende
  • chapter 8. Managing capacity and waits / Alec N. Dalton and Andrew M. Daw
  • chapter 9. Measuring quality / Michelle (Myongjee) Yoo and Alec N. Dalton
  • chapter 10. Improving effectiveness and efficiency / Susan L. Hyde and Paul J. Bagdan.

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