The ChatGPT revolution : how conversational AI is transforming customer service and business operations
Delving into ChatGPTs architecture and ability to generate human-like text, chapters go beyond technical explanations, exploring the factors contributing to ChatGPT's widespread adoption and its significance in society and industry. The work showcases how ChatGPT has transformed conversational...
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| Other Authors | , , , |
|---|---|
| Format | Electronic eBook |
| Language | English |
| Published |
Bingley, U.K. :
Emerald Publishing Limited,
2025.
|
| Subjects | |
| Online Access | Full text |
| ISBN | 9781835498545 |
| DOI | 10.1108/9781835498521 |
| Physical Description | 1 online resource (288 pages) |
Cover
Table of Contents:
- Part I. Understanding conversational AI and chatgpt
- Chapter 1. Voices of the future: The evolution and impact of conversational AI / Supriya Lamba Sahdev, Chitra Krishnan, Ghousia Khatoon, and Kiran Nair
- Chapter 2. Chatgpt: Boon or bane / Shruti Mishra and Nitika Lal
- Part II. The promise of chatgpt in scientific research
- Chapter 3. Transformation in human-computer interaction: The ai-enabled nlp / Himanshu Sharma, Anubha Anubha, and Daviender Narang
- Chapter 4. Business fraud detection, prevention and investigations with conversational AI / Hrishikesh Desai
- Chapter 5. Revolutionizing research: The transformative role of chatgpt in scientific research / Jasmine Mariappan, Supriya Lamba Sahdev, Chitra Krishnan, and Firdous Ahmad Malik
- Part III. Challenges and limitations of chatgpt
- Chapter 6. Advancements and challenges in conversational ai: Navigating the frontiers of innovation and complexity / Alka Sanjeev and Renuka Sharma
- Chapter 7. Addressing ethical considerations and responsible AI practices / Anchal Luthra, Shivani Dixit, Seema Garg, Anamica Singh, and Mandhir Anchal
- Part IV. Transforming industries with chatgpt
- Chapter 8. Transformative pedagogy: Chatgpt as a catalyst for educational innovation / Harjit Singh, Nidhi Shridhar Natrajan, Rinku Sanjeev, and Avneet Singh
- Chapter 9. Chatgpt and implications for the banking and financial industry: New horizons of opportunities and potential perils / Suaad Jassem and Wisal Al Balushi
- Chapter 10. Leveraging chatgpt to provide better support and learning opportunities in revolutionizing AI in fintech and customer service / Anshul Srivastava, Navita Mahajan, Anupam Sharma, Rita Mansukhlal Kotecha, and Madhushree Guha
- Chapter 11. Revolutionizing financial inclusion: Chatgpt's role in redefining economic growth and poverty alleviation / Richa Goel and Rupa Khanna Malhotra.