Customer service essentials : lessons for Africa and beyond

"Customer Service Essentials: Lessons for Africa and Beyond is written with the understanding that successful organizations build a base of loyal customers who provide repeat business and positively influence potential customers. Building positive relationships with loyal customers requires car...

Full description

Saved in:
Bibliographic Details
Main Authors Hinson, Robert (Author), Adeola, Ogechi (Author), Nkrumah, Kojo Oppong (Author), Agyinasare, Charles (Author), Adom, Kwame (Author), Amartey, Abednego Feehi Okoe (Author)
Format Electronic eBook
LanguageEnglish
Published Bingley, U.K : Emerald Publishing Limited : Information Age Publishing, 2019.
Subjects
Customer services > Africa.
Customer loyalty > Africa.
Business & Economics > Customer Relations.
Customer services.
elektronické knihy
electronic books
Online AccessFull text
ISBN9781806606450
DOI10.1108/978-1-64113-687-7
Physical Description1 online resource (xi, 247 pages)

Cover

More Information
Summary:"Customer Service Essentials: Lessons for Africa and Beyond is written with the understanding that successful organizations build a base of loyal customers who provide repeat business and positively influence potential customers. Building positive relationships with loyal customers requires careful planning of the service experience and paying due attention to service delivery at all customer touch points. This is the key focus of this book"--
Bibliography:Includes bibliographical references (pages 227-235) and indexes.
ISBN:9781806606450
Access:Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty
DOI:10.1108/978-1-64113-687-7
Physical Description:1 online resource (xi, 247 pages)

Similar Items