Delivering ITSM for business maturity : a practical framework
IT Service Management (ITSM) is an imperative part of achieving business maturity. Excellence in ITSM has previously been thought of only in terms of quality, customer satisfaction, and reduced costs - or, in other words, casting ITSM as only for technical units and not as part of the larger picture...
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| Main Author | |
|---|---|
| Format | Electronic eBook |
| Language | English |
| Published |
Bingley, U.K. :
Emerald Publishing Limited,
2019.
|
| Series | Emerald points.
|
| Subjects | |
| Online Access | Full text |
| ISBN | 9781789732511 9781789732535 |
| DOI | 10.1108/9781789732511 |
| Physical Description | 1 online resource (xv, 183 pages). |
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