Quality management : tools, methods, and standards

The current economic climate, characterized by growing international competition, is forcing companies to rethink their approach in terms of strategy, the customer and supplier relationship, processes and human resource management. In this context, 'quality management' - synonymous with ef...

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Bibliographic Details
Main Authors Sartor, Marco (Author), Orzes, Guido (Author)
Format Electronic eBook
LanguageEnglish
Published Bingley, U.K. : Emerald Publishing Limited, 2019.
Subjects
Quality control.
elektronické knihy
electronic books
Online AccessFull text
ISBN9781787698017
9781787698031
DOI10.1108/9781787698017
Physical Description1 online resource (xvi, 293 pages)

Cover

Table of Contents:
  • Prelims
  • 1. History of quality
  • 2. Stakeholder management
  • 3. Statistical tools for quality management
  • 4. The balanced scorecard
  • 5. Quality function deployment (QFD)
  • 6. Benchmarking
  • 7. Customer satisfaction analyses
  • 8. Failure mode and effect analysis (FMEA)
  • 9. Lean management
  • 10. Six sigma
  • 11. Process mapping and indicators
  • 12. ISO 9000 quality standards
  • 13. ISO 14001
  • 14. ISO 45001
  • 15. ISO/IEC 27001
  • 16. SA 8000
  • Index.

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