Quality services and experiences in hospitality and tourism

This volume presents the latest perspectives and practices on quality services and experiences in hospitality and tourism. It offers conceptual discourse, empirical evidence, application of existing and emerging theories, and considers the implications of practical findings to extend beyond the acad...

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Bibliographic Details
Other Authors: Cai, Liping A., (Editor), Alaedini, Pooya, 1967- (Editor)
Format: eBook
Language: English
Published: Bingley, U.K. : Emerald Publishing Limited, 2018.
Series: Bridging tourism theory and practice ; v. 9.
Subjects:
Customer services > Quality control.
Hospitality > Customer services.
Tourism > Customer services.
Business & Economics > Industries > Hospitality, Travel & Tourism.
Tourism industry.
elektronické knihy
electronic books
ISBN: 9781787563834 (e-book)
9781787569652 (ePUB)
Physical Description: 1 online resource (xvii, 314 pages) ; cm.

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Table of contents

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245 0 0 |a Quality services and experiences in hospitality and tourism /  |c edited by Liping A. Cai and Pooya Alaedini. 
264 1 |a Bingley, U.K. :  |b Emerald Publishing Limited,  |c 2018. 
264 4 |c ©2018 
300 |a 1 online resource (xvii, 314 pages) ;  |c cm. 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
490 1 |a Bridging tourism theory and practice,  |x 2042-1443 ;  |v volume 9 
504 |a Includes bibliographical references and index. 
505 0 |a Prelims -- Introduction: integrating experiences in the study of service quality -- Destinations in Iran, Hong Kong, and the United States -- Tourists at the core -- Hotels, conferences, and big data -- References -- Index. 
520 |a This volume presents the latest perspectives and practices on quality services and experiences in hospitality and tourism. It offers conceptual discourse, empirical evidence, application of existing and emerging theories, and considers the implications of practical findings to extend beyond the academic realm of service quality, and examine the quality issues of both services provided and experiences encountered across a wide spectrum of tourism sectors. As such, it provides new intelligence and contributes to the study of new consumers, as well as organizations and destinations that serve and host them. The book continues the series' tradition of connecting scholarly works and real-world cases, with a unique mix of geographic representations. The majority of its chapters are drawn from the proceedings of the 2016 conference on Service Quality in Hospitality and Tourism: Experiencing Persian Heritage held in Isfahan, Iran. The regional focus of the conference is augmented in this book with contributions from elsewhere, resulting in a more diverse and global context for the treatment of quality services and experiences in hospitality and tourism. The volume will appeal to academic scholars and industry professionals interested in exploring new frontiers of knowledge on the subject. Organized in three parts with distinctive themes, the chapters are appropriate course readings, either collectively or selectively, for undergraduate and graduate students in educational programs focusing on global curricula. 
588 0 |a Print version record 
650 0 |a Customer services  |x Quality control. 
650 0 |a Hospitality  |x Customer services. 
650 0 |a Tourism  |x Customer services. 
650 7 |a Business & Economics  |x Industries  |x Hospitality, Travel & Tourism.  |2 bisacsh 
650 7 |a Tourism industry.  |2 bicssc 
655 7 |a elektronické knihy  |7 fd186907  |2 czenas 
655 9 |a electronic books  |2 eczenas 
700 1 |a Cai, Liping A.,  |e editor. 
700 1 |a Alaedini, Pooya,  |d 1967-  |e editor. 
776 |z 9781787563841 
830 0 |a Bridging tourism theory and practice ;  |v v. 9.  |x 2042-1443 
856 4 0 |u https://proxy.k.utb.cz/login?url=https://doi.org/10.1108/S2042-144320189  |y Full text 

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