Serviceology for smart service system : selected papers of the 3rd International Conference of Serviceology

• Corporate Author: International Conference on Serviceology San Jose, Calif.)
• Other Authors: Sawatani, Yuriko, (Editor), Spohrer, James, (Editor), Kwan, Stephen, (Editor), Takenaka, Takeshi, (Editor)
• Format: eBook
• Language: English
• Published: [Place of publication not identified] : Springer, [2017]
• Subjects: Service industries > Congresses.; Service industries > Management > Congresses.; elektronické knihy; electronic books
• ISBN: 9784431560746; 9784431560722
• Physical Description: 1 online resource

Services are key activities in a globalized economy and they also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the Third International Conference on Serviceology (ICServ2015), held July 7-9, 2015, in San Jose, CA, USA....