How to make things happen : a blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy

This book offers models and frameworks to analyze your service delivery systems as a whole. It presents the framework to solve customer problems by delivering the right knowledge at the right time to the right place and take advantage of the efficiency that technology and algorithms offer. Why do so...

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Bibliographic Details
Main Author Muñoz-Seca, Beatriz, 1953- (Author)
Format Electronic eBook
LanguageEnglish
Published Cham, Switzerland : Palgrave Macmillan, [2017]
Subjects
Industrial management.
Production management.
Management.
elektronické knihy
electronic books
Online AccessFull text
ISBN9783319547862
9783319547855
Physical Description1 online resource

Cover

Table of Contents:
  • A Scenario and the Fascinating World of Operations
  • Basic Ideas Behind SPDM: A Unifying Model for Twenty-First-Century Operations
  • The Promise, Essence and Flame Red
  • You Have to Walk the Streets, Control Does Not Add Value
  • Cost-Cutting Does Not Lead to Efficiency, but Efficiency Does Lead to Cost-Cutting
  • The Main Thing Is Not Knowing What You Do Know, but Knowing What You DON'T
  • We Work with Brainpower, Not Manpower
  • Service Industrialization to Unlock Brainpower Capacity
  • Converting Blocking Factors into Value-Adding Elements: Do Redesign the Service
  • Making Ideas Happen
  • One Thousand $1,000 Improvements
  • Quality Is a Corps de Ballet Dancer Cast as Prima Ballerina
  • Have You Looked to See What Is in Your Refrigerator Yet?
  • Everybody Happy? Happy People Are More Productive
  • The Hallmark of Mediocre Managers Is Hiring People Worse Than They Are
  • Asking the Right Question at the Right Time, Asking for Relevant Information: SPDM Express
  • Epilogue.

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