Outsourcing and offshoring business services

Bringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon. Paying particular attention to Information Technology Outsourcing (ITO) and Business Process Outsour...

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Bibliographic Details
Other Authors Willcocks, Leslie (Editor), Lacity, Mary Cecelia (Editor), Sauer, Chris (Editor)
Format Electronic eBook
LanguageEnglish
Published Cham, Switzerland : Palgrave Macmillan, 2017.
Subjects
Business.
Customer relations > Management.
Management information systems.
Call centers.
elektronické knihy
electronic books
Online AccessFull text
ISBN9783319526515
9783319526508
Physical Description1 online resource

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