Zero outage : putting ICT quality first in the digital era

This reference book shows how the Zero Outage method leads to more stability in operations, more reliability in projects and, ultimately, to greater customer satisfaction. It explains why clear standards for platforms, processes and personnel are essential for ensuring high ICT quality from end to e...

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Bibliographic Details
Main Authors Kasulke, Stephan (Author), Bensch, Jasmin (Author)
Other Authors Abolhassan, Ferri
Format Electronic eBook
LanguageEnglish
Published Cham : Springer International Publishing, 2017.
SeriesManagement for professionals.
Subjects
Information resources management.
Management information systems.
Electric power failures.
elektronické knihy
electronic books
Online AccessFull text
ISBN9783319537399
9783319537382
Physical Description1 online resource (180 pages)

Cover

Table of Contents:
  • Introduction
  • Zero Outage as a Guiding Principle for IT
  • Different Perspectives on Quality
  • ISO, ITIL & Co
  • A Baseline and Orientation How To
  • Focus on Quality
  • Trends and Realities of Business
  • Building a Solid Foundation: The Four Comerstones of Quality Management
  • Quality in the Organization: From Individual Functions to a Zero Outage Organization
  • Operational Quality: Zero Outage Ensures Reliability and Sustainability
  • The Zero Outage Quality Roadmap: Ensuring Quality Step by Step
  • Quality in Projects: Achieving Success through Standards and Transparency
  • From Customer Perspective to Customer Satisfaction
  • The Challenge of Statutory Regulations
  • Ensuring Maximum Security
  • Business Continuity Management: Managing Crises Successfully
  • Partners and Supplier Management: Achieving Success Together
  • Initiating and Growing a Zero Outage Culture
  • Summary.

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