This is service design thinking : basics - tools - cases

• Other Authors: Stickdorn, Marc, 1980- (Editor), Schneider, Jakob (Editor)
• Format: Book
• Language: English
• Published: Hoboken : John Wiley & Sons, Inc., [2011]
• Subjects: řízení vztahů se zákazníky; doprovodné služby; management inovací; kreativita; laterální myšlení; design; služby; customer relationship management; customer services; innovation management; creative ability; lateral thinking; service industries; učebnice; textbooks
• ISBN: 9781118156308
• Physical Description: 373 stran : ilustrace ; 23 cm