The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
Saved in:
Main Author: | |
---|---|
Format: | Book |
Language: | English |
Published: |
New York :
McGraw-Hill,
[2008]
|
Subjects: | |
ISBN: | 0071548335 978-0-07-154833-5 0-07-154833-5 |
Physical Description: | xvi, 284 stran : ilustrace ; 23 cm |
LEADER | 02415cam a2200613 i 4500 | ||
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100 | 1 | |a Michelli, Joseph A., |d 1960- |7 mzk2014805684 |4 aut | |
245 | 1 | 4 | |a The new gold standard : |b 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / |c Joseph A. Michelli |
264 | 1 | |a New York : |b McGraw-Hill, |c [2008] | |
264 | 4 | |c ©2008 | |
300 | |a xvi, 284 stran : |b ilustrace ; |c 23 cm | ||
336 | |a text |b txt |2 rdacontent | ||
337 | |a bez média |b n |2 rdamedia | ||
338 | |a svazek |b nc |2 rdacarrier | ||
504 | |a Obsahuje bibliografii, bibliografické odkazy a rejstřík | ||
610 | 2 | 4 | |a Ritz-Carlton Hotels |
650 | 0 | 7 | |a management |7 ph115217 |2 czenas |
650 | 0 | 7 | |a řídící práce |7 ph128306 |2 czenas |
650 | 0 | 7 | |a úspěch v podnikání |7 ph286292 |2 czenas |
650 | 0 | 7 | |a hotely |7 ph120833 |2 czenas |
650 | 0 | 7 | |a služby |7 ph116190 |2 czenas |
650 | 0 | 7 | |a management jakosti |7 ph115218 |2 czenas |
650 | 0 | 7 | |a kultura organizace |7 ph135313 |2 czenas |
650 | 0 | 9 | |a management |2 eczenas |
650 | 0 | 9 | |a leadership |2 eczenas |
650 | 0 | 9 | |a success in business |2 eczenas |
650 | 0 | 9 | |a hotels |2 eczenas |
650 | 0 | 9 | |a service industries |2 eczenas |
650 | 0 | 9 | |a quality control |2 eczenas |
650 | 0 | 9 | |a corporate culture |2 eczenas |
655 | 7 | |a populárně-naučné publikace |7 fd131864 |2 czenas | |
655 | 9 | |a popular works |2 eczenas | |
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