The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

• Main Author: Michelli, Joseph A., 1960- (Author)
• Format: Book
• Language: English
• Published: New York : McGraw-Hill, [2008]
• Subjects: Ritz-Carlton Hotels; management; řídící práce; úspěch v podnikání; hotely; služby; management jakosti; kultura organizace; leadership; success in business; hotels; service industries; quality control; corporate culture; populárně-naučné publikace; popular works
• ISBN: 0071548335; 978-0-07-154833-5 0-07-154833-5
• Physical Description: xvi, 284 stran : ilustrace ; 23 cm