Managing quality service in hospitality : how organizations achieve excellence in the guest experience

• Main Authors: Ford, Robert C. (Author), Sturman, Michael C. 1971- (Author), Heaton, Cherrill P. (Author)
• Format: Book
• Language: English
• Published: Clifton Park : Delmar, Cengage Learning, [2012]
• Subjects: pohostinství; management; management jakosti; catering trade; quality control; učebnice; textbooks
• ISBN: 9781439060322 1-4390-6032-0
• Physical Description: xxvii, 516 stran : barevné ilustrace ; 27 cm
• Item Description: Terminologický slovník