Managing quality service in hospitality : how organizations achieve excellence in the guest experience

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Bibliographic Details
Main Authors Ford, Robert C. (Author), Sturman, Michael C. 1971- (Author), Heaton, Cherrill P. (Author)
Format Book
LanguageEnglish
Published Clifton Park : Delmar, Cengage Learning, [2012]
Subjects
pohostinství
management
management jakosti
catering trade
quality control
učebnice
textbooks
Online AccessVydavatelská anotace
Biografické informace
ISBN9781439060322 1-4390-6032-0
Physical Descriptionxxvii, 516 stran : barevné ilustrace ; 27 cm

Cover

TOC from ObalkyKnih.cz
More Information
Item Description:Terminologický slovník
Bibliography:Obsahuje bibliografie a rejstřík
ISBN:9781439060322 1-4390-6032-0
Physical Description:xxvii, 516 stran : barevné ilustrace ; 27 cm

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