Service design for business : a practical guide to optimizing the customer experience

• Main Authors: Reason, Ben (Author), Løvlie, Lavrans, 1969- (Author), Flu, Melvin Brand, 1966- (Author)
• Format: Book
• Language: English
• Published: Hoboken : Wiley, [2016]
• Subjects: řízení vztahů se zákazníky; doprovodné služby; customer relationship management; customer services; příručky; handbooks and manuals
• ISBN: 9781118988923
• Physical Description: xi, 189 stran : ilustrace ; 24 cm