Service operations management : the total experience

• Main Author: Parker, David W., 1952- (Author)
• Format: Book
• Language: English
• Published: Cheltenham, UK ; Northampton, MA : Edward Elgar, c2012
• Subjects: management; služby; operační management; service industries; operations management; učebnice vysokých škol; textbooks (higher)
• ISBN: 9781781006221
• Physical Description: xix, 557 s. : il. ; 25 cm

Table of Contents:

• Introduction to service operations management
• Developing a service operations strategy
• Service process improvement
• Leadership and teams in service operations management
• Service supply and logistics networks
• Innovation and services development
• Service operations performance quality
• Sustainable service operations
• Service operations performance
• Not-for-profit and public service operations management
• Pursuit of simplicity in service operations
• Electronic-service operations management