Service operations management : the total experience

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Bibliographic Details
Main Author: Parker, David W., 1952- (Author)
Format: Book
Language: English
Published: Cheltenham, UK ; Northampton, MA : Edward Elgar, c2012
Subjects:
management
služby
operační management
service industries
operations management
učebnice vysokých škol
textbooks (higher)
ISBN: 9781781006221
Physical Description: xix, 557 s. : il. ; 25 cm

Cover

Table of contents

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020 |a 9781781006221  |q (brož.) 
040 |a ZLD002  |b cze 
044 |a xxk  |a xxu 
072 7 |a 005  |x Management. Řízení  |2 Konspekt  |9 4 
072 7 |a 37.016  |x Učební osnovy. Vyučovací předměty. Učebnice  |2 Konspekt  |9 22 
080 |a 005  |2 MRF 
080 |a 338.46  |2 MRF 
080 |a 005.93  |2 MRF 
080 |a (075.8)  |2 MRF 
100 1 |a Parker, David W.,  |d 1952-  |7 utb2014816463  |4 aut 
245 1 0 |a Service operations management :  |b the total experience /  |c David W. Parker 
260 |a Cheltenham, UK ;  |a Northampton, MA :  |b Edward Elgar,  |c c2012 
300 |a xix, 557 s. :  |b il. ;  |c 25 cm 
504 |a Obsahuje bibliografie a rejstřík 
505 0 |a Introduction to service operations management -- Developing a service operations strategy -- Service process improvement -- Leadership and teams in service operations management -- Service supply and logistics networks -- Innovation and services development -- Service operations performance quality -- Sustainable service operations -- Service operations performance -- Not-for-profit and public service operations management -- Pursuit of simplicity in service operations -- Electronic-service operations management 
650 0 7 |a management  |7 ph115217  |2 czenas 
650 0 7 |a služby  |7 ph116190  |2 czenas 
650 0 7 |a operační management  |7 ph412780  |2 czenas 
650 0 9 |a management  |2 eczenas 
650 0 9 |a service industries  |2 eczenas 
650 0 9 |a operations management  |2 eczenas 
655 7 |a učebnice vysokých škol  |7 fd133772  |2 czenas 
655 9 |a textbooks (higher)  |2 eczenas 
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992 |a BK  |b SK 
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993 |a 201404  |b 22 
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