Researching customer satisfaction & loyalty : how to find out what people really think
Saved in:
| Main Author | |
|---|---|
| Format | Book |
| Language | English |
| Published |
London :
Kogan Page,
2005
|
| Series | Market research in practice
|
| Subjects | |
| Online Access | Obsah Anotace Biografie |
| ISBN | 0749443367 |
| Physical Description | xiv, 258 s. : il. ; 23 cm |
Cover
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| 245 | 1 | 0 | |a Researching customer satisfaction & loyalty : |b how to find out what people really think / |c Paul Szwarc |
| 246 | 3 | |a Researching customer satisfaction and loyalty | |
| 260 | |a London : |b Kogan Page, |c 2005 | ||
| 300 | |a xiv, 258 s. : |b il. ; |c 23 cm | ||
| 490 | 1 | |a Market research in practice | |
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| 650 | 0 | 7 | |a řízení vztahů se zákazníky |7 ph118187 |2 czenas |
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| 650 | 0 | 7 | |a spotřebitelské chování |7 ph125966 |2 czenas |
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| 650 | 0 | 9 | |a customer relationship management |2 eczenas |
| 650 | 0 | 9 | |a consumers |2 eczenas |
| 650 | 0 | 9 | |a consumer behavior |2 eczenas |
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| 830 | 0 | |a Market research in practice | |
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| 856 | 4 | 2 | |3 Biografie |u http://www.loc.gov/catdir/enhancements/fy0912/2005011073-b.html |
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