Využívání kontaktních center a řízení vztahů se zákazníky (CRM) pro zvýšení konkurenceschopnosti na stagnujících trzích = Exploiting contact centres and managing relationships with one's customers (CRM) for improving the competitive ability of manufacturers in stagnating markets : teze habilitační práce

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Bibliographic Details
Main Author Kozák, Vratislav, 1956- (Dissertant)
Format Book
LanguageCzech
Published Zlín : Univerzita Tomáše Bati ve Zlíně, 2006
SeriesTeze habilitační práce = Habilitation thesis summary
Subjects
řízení vztahů se zákazníky
konkurenceschopnost
informační a poradenská centra
customer relationship management
competitiveness
disertace
teze
dissertations
abstracts
ISBN807318480X
Physical Description39 s. ; 21 cm

Cover

ikona Nápověda Glossary of Terms
Status More Information Location Call Number
Holdings details from Knihovna UTB
Status In house loan - deposit More Information Location Archive Call Number K/KOZÁK,V.
Status In house loan - deposit More Information Location Archive Call Number K/KOZÁK,V.
Status In house loan - deposit More Information Location Archive Call Number K/KOZÁK,V.
Status In house loan - deposit More Information Location Archive Call Number K/KOZÁK,V.
Status In house loan - deposit More Information Location Archive Call Number K/KOZÁK,V.
Status In house loan - deposit More Information Location Archive Call Number K/KOZÁK,V.
Status In house loan - deposit More Information Location Archive Call Number K/KOZÁK,V.
Status In house loan More Information Location Information desk - 3rd floor Call Number K/KOZÁK,V.

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