Person-centered communication with older adults : the professional provider's guide

• Main Author: Storlie, Timothy A. (Author)
• Format: Electronic eBook
• Language: English
• Published: London, UK : Academic Press, [2015]
• Subjects: péče o seniory; sociální komunikace; interpersonální komunikace; lékařství; pečovatelství; older people's care; communication; interpersonal communication; medicine; care work; elektronické knihy; monografie; electronic books; monographs
• ISBN: 9780128004333; 9780124201323
• Physical Description: 1 online zdroj (xxii, 196 stran)

Providers serving older adults face a growing problem. Older adults are becoming increasingly dissatisfied with service quality citing deficits in provider communication and relationship skills. The author argues this dissatisfaction is largely related to three widespread issues: ageism, use of prof...