Language Put to Work : The Making of the Global Call Centre Workforce

This book examines the striking rise of call centres over the past quarter century through the lens of the resistance and collective organizing generated by workers along the digital assembly lines. Drawing on field research in Atlantic Canada, Ireland, Italy, and New Zealand, Enda Brophy investigat...

Full description

Saved in:
Bibliographic Details
Main Author Brophy, Enda (Author)
Corporate Author SpringerLink (Online service)
Format Electronic eBook
LanguageEnglish
Published London : Palgrave Macmillan UK : Imprint: Palgrave Macmillan, 2017.
SeriesDynamics of Virtual Work
Subjects
Social sciences.
Social structure.
Social inequality.
Economic sociology.
Industrial sociology.
elektronické knihy
electronic books
Online AccessFull text
ISBN9781349952441
DOI10.1057/978-1-349-95244-1
Physical DescriptionXII, 306 p. online resource.

Cover

Table of Contents:
  • Introduction: The Subterranean Stream.- 1. Communicative Capitalism and Call Centre Labour.- 2. Labour's Resistance in the Call Centre
  • 3. The Making of the Call Centre Cybertariat.- 4. The Migration of Struggle.- 5. The Organization of Autonomy
  • 6. The Making and the Unmaking of the Global Call Centre Workforce.

Similar Items