Language Put to Work : The Making of the Global Call Centre Workforce

This book examines the striking rise of call centres over the past quarter century through the lens of the resistance and collective organizing generated by workers along the digital assembly lines. Drawing on field research in Atlantic Canada, Ireland, Italy, and New Zealand, Enda Brophy investigat...

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Bibliographic Details
Main Author: Brophy, Enda. (Author)
Corporate Author: SpringerLink (Online service)
Format: eBook
Language: English
Published: London : Palgrave Macmillan UK : Imprint: Palgrave Macmillan, 2017.
Series: Dynamics of Virtual Work
Subjects:
Social sciences.
Social structure.
Social inequality.
Economic sociology.
Industrial sociology.
elektronické knihy
electronic books
ISBN: 9781349952441
Physical Description: XII, 306 p. online resource.

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Table of contents

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020 |a 9781349952441 
024 7 |a 10.1057/978-1-349-95244-1  |2 doi 
100 1 |a Brophy, Enda.  |e author. 
245 1 0 |a Language Put to Work :  |b The Making of the Global Call Centre Workforce /  |c by Enda Brophy. 
264 1 |a London :  |b Palgrave Macmillan UK :  |b Imprint: Palgrave Macmillan,  |c 2017. 
300 |a XII, 306 p.  |b online resource. 
336 |a text  |b txt  |2 rdacontent 
337 |a počítač  |b c  |2 rdamedia 
338 |a online zdroj  |b cr  |2 rdacarrier 
490 1 |a Dynamics of Virtual Work 
505 0 |a Introduction: The Subterranean Stream.- 1. Communicative Capitalism and Call Centre Labour.- 2. Labour's Resistance in the Call Centre -- 3. The Making of the Call Centre Cybertariat.- 4. The Migration of Struggle.- 5. The Organization of Autonomy -- 6. The Making and the Unmaking of the Global Call Centre Workforce. 
506 |a Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty 
520 |a This book examines the striking rise of call centres over the past quarter century through the lens of the resistance and collective organizing generated by workers along the digital assembly lines. Drawing on field research in Atlantic Canada, Ireland, Italy, and New Zealand, Enda Brophy investigates the contested making of the transnational call centre workforce and its integration into the circuits of global capitalism. Moving beyond depictions of call centre labour as either entirely liberated or utterly subordinated, Language Put to Work inquires into the forms of work refusal and insubordination provoked by the spread of these communicative workplaces, including informal strategies of quitting, slacking and sabotage, conventional trade union activity, tactical innovations at the margins of the labour movement, and forms of self-organization forged by workers outside of the established trade union movement. Weaving rich empirical evidence together with politica l-economic analysis and theories of resistance, this book argues that the submission of language to the production of value in the call centre is a process of proletarianization rather than professionalization, and that the new working class has widely opposed this transformation. 
650 0 |a Social sciences. 
650 0 |a Social structure. 
650 0 |a Social inequality. 
650 0 |a Economic sociology. 
650 0 |a Industrial sociology. 
655 7 |a elektronické knihy  |7 fd186907  |2 czenas 
655 9 |a electronic books  |2 eczenas 
710 2 |a SpringerLink (Online service) 
776 0 8 |i Printed edition:  |z 9781349952434 
830 0 |a Dynamics of Virtual Work 
856 4 0 |u https://proxy.k.utb.cz/login?url=http://dx.doi.org/10.1057/978-1-349-95244-1  |y Plný text 
992 |c NTK-SpringerSOCS 
999 |c 102303  |d 102303 

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