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Phillips, Tim, 1967-
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Scoring points : how Tesco continues to win customer loyalty
by
Humby, Clive
,
Hunt, Terry, 1955-
,
Phillips, Tim, 1967
-
Year of Publication
2007
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Related Subjects
consumer behavior
customer relationship management
customer services
doprovodné služby
hypermarkets
hypermarkety
maloobchod
retail trade
spotřebitelské chování
řízení vztahů se zákazníky
