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Michelli, Joseph A., 1960-
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The Starbucks experience : 5 principles for turning ordinary into extraordinary
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Michelli, Joseph A., 1960
-
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2007
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The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
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Michelli, Joseph A., 1960
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2008
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success in business
úspěch v podnikání
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řídící práce
