계층적 분석법(AHP)을 이용한 어린이급식관리지원센터 핵심성과지표(KPI)의 상대적 중요도 분석

• Published in: Korean journal of community nutrition Vol. 18; no. 2; pp. 154 - 164
• Main Authors: 정윤희(Yun Hui Jeong), 채인숙(In Sook Chae), 양일선(Il Sun Yang), 김혜영(Hye Young Kim), 이해영(Hae Young Lee)
• Format: Journal Article
• Language: Korean
• Published: 대한지역사회영양학회 2013
• Subjects: Key Performance Indicator; Analytic Hierarchy Process; KPI; Centers for Child-care Foodservice Management; perspective; AHP; CCFSM; Centers for Child-care Foodservice Management (CCFSM); Key Performance Indicator (KPI); Analytic Hierarchy Process (AHP)
• ISSN: 1226-0983; 2287-1624; 2951-3146

The objectives of this study were to assign reasonability to importance of weight selection issue in key performance indicator for performance evaluation of Centers for Child-care Foodservice Management (CCFSM) developed by using Balanced Scorecard (BSC), to draw key performance indicator (KPI) by perspective and to analyze differences in recognition on importance. From September 25 to October 9, 2012, we conducted a questionnaire-based study via e-mail, targeting chiefs and team leaders of nationwide 21 CCFSMs (43 persons), officials of local governments where CCFSM was established (21 persons), officials of Korea Food and Drug Administration (2 persons) and foodservice management experts (27 persons) in order to estimate the relative importance on 4 perspectives and 14 KPIs and analyzed its results by using 61 collected data. The results showed that relative importance of perspectives was estimated in order of importance as follows: business performance (0.3519), customer (0.3393), resource (0.1557), learning and growth (0.1531). Relative importance of KPIs was in order of importance as follows: Evaluation of sanitary management level in child-care foodservice facilities (0.1327), Level of customer recognition and behavior improvement (0.1153), performances of round visiting inspection on foodservice, sanitary, safety management, and foodservice consulting (0.0913). Our results showed that the recognition differences exist on the relative importance of perspectives and KPIs between officials of CCFSM, KFDA, local government and foodservice management experts. These observations will form the basis for developing evaluation systems, and it is considered that performance indicators developed on this basis will suggest direction of operation which CCFSM will have to perform.