국내 치과위생사의 의사소통 역량 관련 문헌 고찰

• Published in: Han'guk Ch'iwisaeng Hakhoe chi Vol. 24; no. 5; pp. 361 - 372
• Main Authors: 김다은, Da-eun Kim, 장종화, Jong-hwa Jang
• Format: Journal Article
• Language: Korean
• Published: 한국치위생학회 30.10.2024
• Subjects: Communication; Competency; Dental hygienist; Job satisfaction; Scoping review; 문헌 고찰; 역량; 의사소통; 직무만족; 치과위생사; 치의학
• ISSN: 2287-1705; 2288-2294
• DOI: 10.13065/jksdh.20240501

Objectives: This study aimed to identify the literature and related factors used in communication competency scales for dental hygienists in Korea. Methods: A scoping review was conducted using a five-step method of setting research questions: searching for related studies; selecting literature; recording data; and comparing results, summarizing, and reporting. Results: Of the 19 studies selected, 15 were quantitative and four were qualitative. The most frequently used communication competency scale was the life skills measurement tool, and the related variables were, first, job satisfaction and, second, turnover intention, with most individual perspective studies. Communication positively affected job satisfaction and negatively affected turnover intention. Conclusions: Communication competency of dental hygienists was an important job-related factor; however, the comunication competency scale was insufficient. Therefore, the development of a patient-centered dental hygienist communication competency scale is suggested.