Kano 모델을 이용한 설비시공회사의 CRM이 고객만족도에 미치는 영향 - 이승호; Seung Ho Lee; 장석주; Seog Ju Chang (品質經營學會誌, 2017)
Keywords: Customer Relationship Management(CRM); Customer Satisfaction; Equipment Construction Company; Kano Model; 학제간연구; Equipment Construction Company; Customer Satisfaction; Kano Model; Customer Relationship Management(CRM)