Optimized M/M/c model and simulation for bank queuing system

In this paper, a QuickPass model is proposed to improve bank queuing system based on queuing theory. The current bank queuing system is modeled with M/M/c and analytical approach is adopted to guide optimization strategy. Through adjusted greedy algorithm, the multiple-optimization model is simulate...

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Bibliographic Details
Published in2010 IEEE International Conference on Software Engineering and Service Sciences pp. 474 - 477
Main Authors Yu-Bo Wang, Cheng Qian, Jin-De Cao
Format Conference Proceeding
LanguageEnglish
Published IEEE 01.07.2010
Subjects
Business
Greedy algorithms
M/M/c
Mathematical model
Optimization
Queueing analysis
Queuing Theory
QuickPass
Service System
Simulation
Stochastic Process
Tuning
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ISBN1424460549
9781424460540
ISSN2327-0586
DOI10.1109/ICSESS.2010.5552328

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Summary:In this paper, a QuickPass model is proposed to improve bank queuing system based on queuing theory. The current bank queuing system is modeled with M/M/c and analytical approach is adopted to guide optimization strategy. Through adjusted greedy algorithm, the multiple-optimization model is simulated with MATLAB. Simulation result shows that the introduction of QuickPass system considerably reduces the average waiting time of customers both in regular queue and QuickPass queue. Pros and cons are analyzed and further application is discussed in the end.
ISBN:1424460549
9781424460540
ISSN:2327-0586
DOI:10.1109/ICSESS.2010.5552328