Interacting Socially with the Internet of Things (IoT): Effects of Source Attribution and Specialization in Human-IoT Interaction
This study investigates the theoretical mechanisms by which the variations in source attribution (multiple sources vs. single source) and specialization (multifunctionality vs. single functionality) of Internet of Things (IoT) devices influence the quality of human–IoT interaction. Results from a be...
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| Published in | Journal of computer-mediated communication Vol. 21; no. 6; pp. 420 - 435 |
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| Main Author | |
| Format | Journal Article |
| Language | English |
| Published |
Oxford, UK
Blackwell Publishing Ltd
01.11.2016
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| Subjects | |
| Online Access | Get full text |
| ISSN | 1083-6101 1083-6101 |
| DOI | 10.1111/jcc4.12177 |
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| Abstract | This study investigates the theoretical mechanisms by which the variations in source attribution (multiple sources vs. single source) and specialization (multifunctionality vs. single functionality) of Internet of Things (IoT) devices influence the quality of human–IoT interaction. Results from a between‐subjects experiment (N = 100) indicate that IoT devices that elicit the sense of multiple agencies and are specialized in a single function induce greater social presence and perceived expertise, which, in turn, lead individuals to show a more positive attitude toward the devices and to ascribe greater quality to the information transmitted by them. The results also reveal that the effect of multiple source attribution is more pronounced for individuals for whom the content of the information has low personal relevance. |
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| AbstractList | This study investigates the theoretical mechanisms by which the variations in source attribution (multiple sources vs. single source) and specialization (multifunctionality vs. single functionality) of Internet of Things (IoT) devices influence the quality of human-IoT interaction. Results from a between-subjects experiment ( N = 100) indicate that IoT devices that elicit the sense of multiple agencies and are specialized in a single function induce greater social presence and perceived expertise, which, in turn, lead individuals to show a more positive attitude toward the devices and to ascribe greater quality to the information transmitted by them. The results also reveal that the effect of multiple source attribution is more pronounced for individuals for whom the content of the information has low personal relevance. |
| Author | Kim, Ki Joon |
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| References | Kim, K. J., Park, E., & Sundar, S. S. (2013). Caregiving role in human-robot interaction: A study of the mediating effects of perceived benefit and social presence. Computers in Human Behavior, 29(4), 1799-1806. Reeves, B., & Nass, C. (1996). The media equation: How people treat computers, television, and new media like real people and places. New York: Cambridge University Press. Harkins, S. G. & Petty, R. E. (1981). The effects of source magnification of cognitive effort on attitudes: An information processing view. Journal of Personality and Social Psychology, 40, 401-413. Koh, Y. J., & Sundar, S. S. (2010). Heuristic versus systematic processing of specialist versus generalist sources in online media. Human Communication Research, 36(2), 103-124. Rindskopf, D. (1984). Using phantom and imaginary latent variables to parameterize constraints in linear structural models. Psychometrika, 49(1), 37-47. Shin, D. (2014). Socio-technical framework for Internet-of-Things design: A human-centered design for the Internet of Things. Telematics and Informatics, 31(4), 519-531. Hayes, A. F. (2013). Introduction to mediation, moderation, and conditional process analysis. New York: Guilford Press. Ohanian, R. (1990). Construction and validation of a scale to measure celebrity endorsers' perceived expertise, trustworthiness, and attractiveness. Journal of Advertising, 19(3), 39-52. Nass, C., & Moon, Y. (2000). Machines and mindlessness: Social responses to computers. Journal of Social Issues, 56(1), 81-103. Biocca, F. (1997). The cyborg's dilemma: Progressive embodiment in virtual environments. Journal of Computer-Mediated Communication, 3(2). Nass, C., Moon, Y., & Carney, P. (1999). Are respondents polite to computers? Social desirability and direct responses to computers. Journal of Applied Social Psychology 29(5), 1093-1110. Leshner, G., Reeves, B., & Nass, C. (1998). Switching channels: The effects of television channels on the mental representations of television news. Journal of Broadcasting & Electronic Media, 42(1), 21-33. Nass, C., & Lee, K. M. (2001). Does computer-synthesized speech manifest personality? Experimental tests of recognition, similarity-attraction, and consistency-attraction. Journal of Experimental Psychology, 7(3), 171-181. Sundar, S. S., & Nass, C. (2001). Conceptualizing sources in online news. Journal of Communication, 51(1), 52-72. Nass, C., Reeves, B., & Leshner, G. (1996). Technology and roles: A tale of two TVs. Journal of Communication, 46(2), 121-128. Zaichkowsky, J. L. (1985). Measuring the involvement construct. Journal of Consumer Research, 12(3), 341-352. Yan, Z., Zhang, P., & Vasilakos, A. V. (2014). A survey on trust management for Internet of Things. Journal of Network and Computer Applications, 42, 120-134. Kim, K. J., & Sundar, S. S. (2016). Mobile persuasion: Can screen size and presentation mode make a difference to trust? Human Communication Research, 42(1), 45-70. Petty, R. E., & Cacioppo, J. T. (1979). Issue-involvement can increase or decrease persuasion by enhancing message-relevant cognitive response. Journal of Personality and Social Psychology, 37(10), 1915-1926. Morishima, Y., Nass, C., Bennett, C., & Lee, K. M. (2001). Effects of 'gender' of computer-generated speech on credibility. Technical Report of IEICE TL2001-16, 31(8), 557-562. Lee, K. M., Peng, W., Jin, S, & Yan, C. (2006). Can robots manifest personality? An empirical test of personality recognition, social responses, and social presence in human-robot interaction. Journal of Communication, 56(4), 754-772. Sundar, S. S., Knobloch-Westerwick, S., & Hastall, M. R. (2007). News cues: Information scent and cognitive heuristics. Journal of the American Society for Information Science and Technology, 58(3), 366-378. Warschauer, M. (2003). Demystifying the digital divide. Scientific American, 289(2), 42-47. Lee, K. M. (2004). Presence, explicated. Communication Theory, 14(1), 27-50. Addington, D. W. (1971). The effect of vocal variations on ratings of source credibility. Speech Monographs, 38, 242-247. Jackson, L. A., Zhao, Y., Kolenic, A. III, Fitzgerald, H. E., Harold, R., & Von Eye, A. (2008). Race, gender, and information technology use: The new digital divide. Cyberpsychology & Behavior, 11(4), 437-442. Lee, J., Kim, K. J., Lee, S., & Shin, D. (2015). Can autonomous vehicles be safe and trustworthy? Effects of appearance and autonomy of unmanned driving systems. International Journal of Human-Computer Interaction, 31(10), 682-691. Lee, K. M., & Nass, C. (2004). The multiple source effect and synthesized speech: Doubly-disembodied language as a conceptual framework. Human Communication Research, 30(2), 182-207. Kopetz, H. (2011). Real-time systems: Design principles for distributed embedded applications. New York: Springer. Macho, S., & Ledermann, T. (2011). Estimating, testing, and comparing specific effects in structural equation models: The phantom model approach. Psychological Methods, 16(1), 34-43. McLuhan, M. (1964). Understanding media. New York: Signet. Sundar, S. S. (2000). Multimedia effects on processing and perception of online news: A study of picture, audio, and video downloads. Journalism & Mass Communication Quarterly, 77(3), 480-499. Berlo, D. K. (1960). The process of communication. New York: Holt, Rinehart, & Winston. Cohen, M. H., Giangola, J. P., & Balogh, J. (2004). Voice user interface design. Redwood City, CA: Addison-Wesley. Borgia, E. (2014). The Internet of Things vision: Key features, applications and open issues. Computer Communications, 54, 1-31. Kim, K. J., & Sundar, S. S. (2014). Does screen size matter for smartphones? Utilitarian and hedonic effects of screen size on smartphone adoption. Cyberpsychology, Behavior, and Social Networking, 17(7), 466-473. Kim, K. J. (2014). Can smartphones be specialists? Effects of specialization in mobile advertising. Telematics and Informatics, 31(4), 640-647. Oh, J., & Sundar, S. S. (2015). How does interactivity persuade? Effects of interactivity on cognitive absorption, elaboration, and attitudes. Journal of Communication, 65(2), 213-236. 2013; 29 1989; 22 2010; 36 1979; 37 2006; 56 2011 1984; 49 1999; 29 2015; 31 1990; 19 2008 1996 1986; 19 1994 2004 2008; 11 2011; 16 1997; 3 1981; 40 1998; 42 2007; 58 2014; 42 2004; 30 2001 2001; 7 1971; 38 2000; 56 2004; 14 2000; 77 2015; 65 1987 2016; 42 1964 1960 2013 2014; 17 1996; 46 1985; 12 2003; 289 2001; 51 2014; 54 2001; 31 2014; 31 |
| References_xml | – reference: Koh, Y. J., & Sundar, S. S. (2010). Heuristic versus systematic processing of specialist versus generalist sources in online media. Human Communication Research, 36(2), 103-124. – reference: Nass, C., Moon, Y., & Carney, P. (1999). Are respondents polite to computers? Social desirability and direct responses to computers. Journal of Applied Social Psychology 29(5), 1093-1110. – reference: Cohen, M. H., Giangola, J. P., & Balogh, J. (2004). Voice user interface design. Redwood City, CA: Addison-Wesley. – reference: Kim, K. J., & Sundar, S. S. (2016). Mobile persuasion: Can screen size and presentation mode make a difference to trust? Human Communication Research, 42(1), 45-70. – reference: Addington, D. W. (1971). The effect of vocal variations on ratings of source credibility. Speech Monographs, 38, 242-247. – reference: Petty, R. E., & Cacioppo, J. T. (1979). Issue-involvement can increase or decrease persuasion by enhancing message-relevant cognitive response. Journal of Personality and Social Psychology, 37(10), 1915-1926. – reference: Lee, K. M., & Nass, C. (2004). The multiple source effect and synthesized speech: Doubly-disembodied language as a conceptual framework. Human Communication Research, 30(2), 182-207. – reference: Leshner, G., Reeves, B., & Nass, C. (1998). Switching channels: The effects of television channels on the mental representations of television news. Journal of Broadcasting & Electronic Media, 42(1), 21-33. – reference: Morishima, Y., Nass, C., Bennett, C., & Lee, K. M. (2001). Effects of 'gender' of computer-generated speech on credibility. Technical Report of IEICE TL2001-16, 31(8), 557-562. – reference: Kim, K. J. (2014). Can smartphones be specialists? Effects of specialization in mobile advertising. Telematics and Informatics, 31(4), 640-647. – reference: Zaichkowsky, J. L. (1985). Measuring the involvement construct. Journal of Consumer Research, 12(3), 341-352. – reference: Shin, D. (2014). Socio-technical framework for Internet-of-Things design: A human-centered design for the Internet of Things. Telematics and Informatics, 31(4), 519-531. – reference: Jackson, L. A., Zhao, Y., Kolenic, A. III, Fitzgerald, H. E., Harold, R., & Von Eye, A. (2008). Race, gender, and information technology use: The new digital divide. Cyberpsychology & Behavior, 11(4), 437-442. – reference: Nass, C., & Lee, K. M. (2001). Does computer-synthesized speech manifest personality? Experimental tests of recognition, similarity-attraction, and consistency-attraction. Journal of Experimental Psychology, 7(3), 171-181. – reference: Warschauer, M. (2003). Demystifying the digital divide. Scientific American, 289(2), 42-47. – reference: Biocca, F. (1997). The cyborg's dilemma: Progressive embodiment in virtual environments. Journal of Computer-Mediated Communication, 3(2). – reference: Sundar, S. S., & Nass, C. (2001). Conceptualizing sources in online news. Journal of Communication, 51(1), 52-72. – reference: Rindskopf, D. (1984). Using phantom and imaginary latent variables to parameterize constraints in linear structural models. Psychometrika, 49(1), 37-47. – reference: Berlo, D. K. (1960). The process of communication. New York: Holt, Rinehart, & Winston. – reference: Borgia, E. (2014). The Internet of Things vision: Key features, applications and open issues. Computer Communications, 54, 1-31. – reference: Kim, K. J., Park, E., & Sundar, S. S. (2013). Caregiving role in human-robot interaction: A study of the mediating effects of perceived benefit and social presence. Computers in Human Behavior, 29(4), 1799-1806. – reference: Lee, K. M. (2004). Presence, explicated. Communication Theory, 14(1), 27-50. – reference: McLuhan, M. (1964). Understanding media. New York: Signet. – reference: Kim, K. J., & Sundar, S. S. (2014). Does screen size matter for smartphones? Utilitarian and hedonic effects of screen size on smartphone adoption. Cyberpsychology, Behavior, and Social Networking, 17(7), 466-473. – reference: Macho, S., & Ledermann, T. (2011). Estimating, testing, and comparing specific effects in structural equation models: The phantom model approach. Psychological Methods, 16(1), 34-43. – reference: Harkins, S. G. & Petty, R. E. (1981). The effects of source magnification of cognitive effort on attitudes: An information processing view. Journal of Personality and Social Psychology, 40, 401-413. – reference: Oh, J., & Sundar, S. S. (2015). How does interactivity persuade? Effects of interactivity on cognitive absorption, elaboration, and attitudes. Journal of Communication, 65(2), 213-236. – reference: Kopetz, H. (2011). Real-time systems: Design principles for distributed embedded applications. New York: Springer. – reference: Lee, K. M., Peng, W., Jin, S, & Yan, C. (2006). Can robots manifest personality? An empirical test of personality recognition, social responses, and social presence in human-robot interaction. Journal of Communication, 56(4), 754-772. – reference: Sundar, S. S. (2000). Multimedia effects on processing and perception of online news: A study of picture, audio, and video downloads. Journalism & Mass Communication Quarterly, 77(3), 480-499. – reference: Sundar, S. S., Knobloch-Westerwick, S., & Hastall, M. R. (2007). News cues: Information scent and cognitive heuristics. Journal of the American Society for Information Science and Technology, 58(3), 366-378. – reference: Ohanian, R. (1990). Construction and validation of a scale to measure celebrity endorsers' perceived expertise, trustworthiness, and attractiveness. Journal of Advertising, 19(3), 39-52. – reference: Lee, J., Kim, K. J., Lee, S., & Shin, D. (2015). Can autonomous vehicles be safe and trustworthy? Effects of appearance and autonomy of unmanned driving systems. International Journal of Human-Computer Interaction, 31(10), 682-691. – reference: Nass, C., & Moon, Y. (2000). Machines and mindlessness: Social responses to computers. Journal of Social Issues, 56(1), 81-103. – reference: Hayes, A. F. (2013). Introduction to mediation, moderation, and conditional process analysis. New York: Guilford Press. – reference: Reeves, B., & Nass, C. (1996). The media equation: How people treat computers, television, and new media like real people and places. New York: Cambridge University Press. – reference: Yan, Z., Zhang, P., & Vasilakos, A. V. (2014). A survey on trust management for Internet of Things. Journal of Network and Computer Applications, 42, 120-134. – reference: Nass, C., Reeves, B., & Leshner, G. (1996). Technology and roles: A tale of two TVs. Journal of Communication, 46(2), 121-128. – volume: 17 start-page: 466 issue: 7 year: 2014 end-page: 473 article-title: Does screen size matter for smartphones? Utilitarian and hedonic effects of screen size on smartphone adoption publication-title: Cyberpsychology, Behavior, and Social Networking – year: 2011 – volume: 49 start-page: 37 issue: 1 year: 1984 end-page: 47 article-title: Using phantom and imaginary latent variables to parameterize constraints in linear structural models publication-title: Psychometrika – volume: 54 start-page: 1 year: 2014 end-page: 31 article-title: The Internet of Things vision: Key features, applications and open issues publication-title: Computer Communications – volume: 65 start-page: 213 issue: 2 year: 2015 end-page: 236 article-title: How does interactivity persuade? Effects of interactivity on cognitive absorption, elaboration, and attitudes publication-title: Journal of Communication – volume: 19 start-page: 39 issue: 3 year: 1990 end-page: 52 article-title: Construction and validation of a scale to measure celebrity endorsers' perceived expertise, trustworthiness, and attractiveness publication-title: Journal of Advertising – year: 1964 – volume: 42 start-page: 21 issue: 1 year: 1998 end-page: 33 article-title: Switching channels: The effects of television channels on the mental representations of television news publication-title: Journal of Broadcasting & Electronic Media – year: 1960 – volume: 46 start-page: 121 issue: 2 year: 1996 end-page: 128 article-title: Technology and roles: A tale of two TVs publication-title: Journal of Communication – year: 1987 – volume: 31 start-page: 640 issue: 4 year: 2014 end-page: 647 article-title: Can smartphones be specialists? Effects of specialization in mobile advertising publication-title: Telematics and Informatics – year: 1996 – volume: 42 start-page: 45 issue: 1 year: 2016 end-page: 70 article-title: Mobile persuasion: Can screen size and presentation mode make a difference to trust? publication-title: Human Communication Research – volume: 38 start-page: 242 year: 1971 end-page: 247 article-title: The effect of vocal variations on ratings of source credibility publication-title: Speech Monographs – volume: 36 start-page: 103 issue: 2 year: 2010 end-page: 124 article-title: Heuristic versus systematic processing of specialist versus generalist sources in online media publication-title: Human Communication Research – volume: 16 start-page: 34 issue: 1 year: 2011 end-page: 43 article-title: Estimating, testing, and comparing specific effects in structural equation models: The phantom model approach publication-title: Psychological Methods – volume: 56 start-page: 754 issue: 4 year: 2006 end-page: 772 article-title: Can robots manifest personality? An empirical test of personality recognition, social responses, and social presence in human‐robot interaction publication-title: Journal of Communication – volume: 7 start-page: 171 issue: 3 year: 2001 end-page: 181 article-title: Does computer‐synthesized speech manifest personality? Experimental tests of recognition, similarity‐attraction, and consistency‐attraction publication-title: Journal of Experimental Psychology – volume: 29 start-page: 1799 issue: 4 year: 2013 end-page: 1806 article-title: Caregiving role in human–robot interaction: A study of the mediating effects of perceived benefit and social presence publication-title: Computers in Human Behavior – volume: 3 issue: 2 year: 1997 article-title: The cyborg's dilemma: Progressive embodiment in virtual environments publication-title: Journal of Computer‐Mediated Communication – volume: 22 start-page: 137 year: 1989 end-page: 173 – volume: 77 start-page: 480 issue: 3 year: 2000 end-page: 499 article-title: Multimedia effects on processing and perception of online news: A study of picture, audio, and video downloads publication-title: Journalism & Mass Communication Quarterly – volume: 31 start-page: 557 issue: 8 year: 2001 end-page: 562 article-title: Effects of ‘gender’ of computer‐generated speech on credibility publication-title: Technical Report of IEICE TL2001‐16 – volume: 11 start-page: 437 issue: 4 year: 2008 end-page: 442 article-title: Race, gender, and information technology use: The new digital divide publication-title: Cyberpsychology & Behavior – volume: 58 start-page: 366 issue: 3 year: 2007 end-page: 378 article-title: News cues: Information scent and cognitive heuristics publication-title: Journal of the American Society for Information Science and Technology – start-page: 72 year: 2008 end-page: 100 – volume: 31 start-page: 682 issue: 10 year: 2015 end-page: 691 article-title: Can autonomous vehicles be safe and trustworthy? Effects of appearance and autonomy of unmanned driving systems publication-title: International Journal of Human–Computer Interaction – volume: 289 start-page: 42 issue: 2 year: 2003 end-page: 47 article-title: Demystifying the digital divide publication-title: Scientific American – volume: 14 start-page: 27 issue: 1 year: 2004 end-page: 50 article-title: Presence, explicated publication-title: Communication Theory – volume: 56 start-page: 81 issue: 1 year: 2000 end-page: 103 article-title: Machines and mindlessness: Social responses to computers publication-title: Journal of Social Issues – volume: 51 start-page: 52 issue: 1 year: 2001 end-page: 72 article-title: Conceptualizing sources in online news publication-title: Journal of Communication – volume: 19 start-page: 123 year: 1986 end-page: 209 – year: 2004 – volume: 40 start-page: 401 year: 1981 end-page: 413 article-title: The effects of source magnification of cognitive effort on attitudes: An information processing view publication-title: Journal of Personality and Social Psychology – volume: 37 start-page: 1915 issue: 10 year: 1979 end-page: 1926 article-title: Issue‐involvement can increase or decrease persuasion by enhancing message‐relevant cognitive response publication-title: Journal of Personality and Social Psychology – volume: 42 start-page: 120 year: 2014 end-page: 134 article-title: A survey on trust management for Internet of Things publication-title: Journal of Network and Computer Applications – volume: 12 start-page: 341 issue: 3 year: 1985 end-page: 352 article-title: Measuring the involvement construct publication-title: Journal of Consumer Research – start-page: 1558 year: 2001 end-page: 1562 – start-page: 72 year: 1994 end-page: 78 – start-page: 937 year: 2011 end-page: 944 article-title: The effect of expression of anger and happiness in computer agents on negotiations with humans – volume: 29 start-page: 1093 issue: 5 year: 1999 end-page: 1110 article-title: Are respondents polite to computers? Social desirability and direct responses to computers publication-title: Journal of Applied Social Psychology – volume: 31 start-page: 519 issue: 4 year: 2014 end-page: 531 article-title: Socio‐technical framework for Internet‐of‐Things design: A human‐centered design for the Internet of Things publication-title: Telematics and Informatics – volume: 30 start-page: 182 issue: 2 year: 2004 end-page: 207 article-title: The multiple source effect and synthesized speech: Doubly‐disembodied language as a conceptual framework publication-title: Human Communication Research – year: 2013 |
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| Snippet | This study investigates the theoretical mechanisms by which the variations in source attribution (multiple sources vs. single source) and specialization... |
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| StartPage | 420 |
| SubjectTerms | Devices Internet Internet of Things Issue Involvement Mathematical analysis Mathematical models Perceived Expertise Social Presence Source Attribution Specialization |
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| Title | Interacting Socially with the Internet of Things (IoT): Effects of Source Attribution and Specialization in Human-IoT Interaction |
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