Listening skills - Van der Molen, Henk T.; Gramsbergen-Hoogland, Yvonne H. (Communication in Organizations, 2019)
Keywords: Attentive Behaviour; Listening Skills; Minimal Encouragers; Inclined; Guest’s Complaint; Vice Versa; Closed Questions; JENNY; Conversation Partner; Strong; Bad Listening Habits; Conversational Partner; Stack; Avoiding Eye Contact; Freddy Fortune; Warning Bells; Follow; Conversation Fragment; Questioning Tone; Wo; Bad News; Alert; Commas; Ok