A Study of Usage and Usability of Intelligent Personal Assistants in Denmark

Intelligent personal assistants (IPA), such as Siri, Google Assistant, Alexa, and Cortana, are rapidly becoming a popular way of interacting with our smart devices. As a result, there has been a wealth of research on all aspects of IPAs in recent years, such as studies of usage of and user satisfact...

Full description

Saved in:
Bibliographic Details
Published inInformation in Contemporary Society Vol. 11420; pp. 79 - 90
Main Authors Bogers, Toine, Al-Basri, Ammar Ali Abdelrahim, Ostermann Rytlig, Claes, Bak Møller, Mads Emil, Juhl Rasmussen, Mette, Bates Michelsen, Nikita Katrine, Gerling Jørgensen, Sara
Format Book Chapter
LanguageEnglish
Published Switzerland Springer International Publishing AG 2019
Springer International Publishing
SeriesLecture Notes in Computer Science
Subjects
Information behavior
Intelligent Personal Assistants
IPA
Siri
Usability
Online AccessGet full text
ISBN3030157415
9783030157418
ISSN0302-9743
1611-3349
DOI10.1007/978-3-030-15742-5_7

Cover

Abstract Intelligent personal assistants (IPA), such as Siri, Google Assistant, Alexa, and Cortana, are rapidly becoming a popular way of interacting with our smart devices. As a result, there has been a wealth of research on all aspects of IPAs in recent years, such as studies of usage of and user satisfaction with IPAs. However, the overwhelming majority of these studies have focused on English as the interaction language. In this paper, we investigate the usage and perceived usability of IPAs in Denmark. We conduct a questionnaire with 357 Danish-speaking respondents that sheds light on how IPAs are used in Denmark. We find they are only used regularly by 19.9% of respondents and that most people do not find IPAs to be reliable. We also conduct a usability study of Siri and find that Siri suffers from several issues when used in Danish: poor voice recognition, unnatural dialogue responses, and an inability to support mixed-language speech recognition. Our findings shed light on both the current state of usage and adoption of IPAs in Denmark as well as the usability of its most popular IPA in a foreign-language setting.
AbstractList Intelligent personal assistants (IPA), such as Siri, Google Assistant, Alexa, and Cortana, are rapidly becoming a popular way of interacting with our smart devices. As a result, there has been a wealth of research on all aspects of IPAs in recent years, such as studies of usage of and user satisfaction with IPAs. However, the overwhelming majority of these studies have focused on English as the interaction language. In this paper, we investigate the usage and perceived usability of IPAs in Denmark. We conduct a questionnaire with 357 Danish-speaking respondents that sheds light on how IPAs are used in Denmark. We find they are only used regularly by 19.9% of respondents and that most people do not find IPAs to be reliable. We also conduct a usability study of Siri and find that Siri suffers from several issues when used in Danish: poor voice recognition, unnatural dialogue responses, and an inability to support mixed-language speech recognition. Our findings shed light on both the current state of usage and adoption of IPAs in Denmark as well as the usability of its most popular IPA in a foreign-language setting.
Author Bates Michelsen, Nikita Katrine
Bak Møller, Mads Emil
Bogers, Toine
Gerling Jørgensen, Sara
Al-Basri, Ammar Ali Abdelrahim
Ostermann Rytlig, Claes
Juhl Rasmussen, Mette
Author_xml – sequence: 1
  givenname: Toine
  surname: Bogers
  fullname: Bogers, Toine
  email: toine@hum.aau.dk
  organization: Science, Policy and Information Studies, Department of Communication and Psychology, Aalborg University Copenhagen, Copenhagen, Denmark
– sequence: 2
  givenname: Ammar Ali Abdelrahim
  surname: Al-Basri
  fullname: Al-Basri, Ammar Ali Abdelrahim
  organization: Science, Policy and Information Studies, Department of Communication and Psychology, Aalborg University Copenhagen, Copenhagen, Denmark
– sequence: 3
  givenname: Claes
  surname: Ostermann Rytlig
  fullname: Ostermann Rytlig, Claes
  organization: Science, Policy and Information Studies, Department of Communication and Psychology, Aalborg University Copenhagen, Copenhagen, Denmark
– sequence: 4
  givenname: Mads Emil
  surname: Bak Møller
  fullname: Bak Møller, Mads Emil
  organization: Science, Policy and Information Studies, Department of Communication and Psychology, Aalborg University Copenhagen, Copenhagen, Denmark
– sequence: 5
  givenname: Mette
  surname: Juhl Rasmussen
  fullname: Juhl Rasmussen, Mette
  organization: Science, Policy and Information Studies, Department of Communication and Psychology, Aalborg University Copenhagen, Copenhagen, Denmark
– sequence: 6
  givenname: Nikita Katrine
  surname: Bates Michelsen
  fullname: Bates Michelsen, Nikita Katrine
  organization: Science, Policy and Information Studies, Department of Communication and Psychology, Aalborg University Copenhagen, Copenhagen, Denmark
– sequence: 7
  givenname: Sara
  surname: Gerling Jørgensen
  fullname: Gerling Jørgensen, Sara
  organization: Science, Policy and Information Studies, Department of Communication and Psychology, Aalborg University Copenhagen, Copenhagen, Denmark
BookMark eNo1kM1OwzAQhA0URFv6BFzyAgavf-NjVf4qVQIJeracxAmhwSmxe-DtcQqcdjWjWe18MzTxvXcIXQO5AULUrVY5ZpgwgkEoTrEw6gQtksqSdpTEKZqCBMCMcX2GZv8GiAmapp1irTi7QDMgerRA6ku0COGDEEKBCUHVFG2W2Ws8VN9ZX2fbYBuXWV-NW9F2bTzKax9d17WN8zF7cUPove2yZQhtiNbHkLU-u3P-0w67K3Re2y64xd-co-3D_dvqCW-eH9er5QY3lDCFnQRVl7XTeZXe16UuNFcUSm5rqQogdV5pSwWXVSFtDVYrrSXhrrIuz4GXbI7g927YD61v3GCKvt8FA8SM7EyiZJhJnc0RlEnsUob-ZvZD_3VwIRo3hsrUarBd-W73MXUzQlOZC2VybrRgP2y7bZw
ContentType Book Chapter
Copyright Springer Nature Switzerland AG 2019
Copyright_xml – notice: Springer Nature Switzerland AG 2019
DBID FFUUA
DOI 10.1007/978-3-030-15742-5_7
DatabaseName ProQuest Ebook Central - Book Chapters - Demo use only
DatabaseTitleList
DeliveryMethod fulltext_linktorsrc
Discipline Computer Science
EISBN 9783030157425
3030157423
EISSN 1611-3349
Editor Taylor, Natalie Greene
Martin, Michelle H
Christian-Lamb, Caitlin
Nardi, Bonnie
Editor_xml – sequence: 1
  fullname: Taylor, Natalie Greene
– sequence: 2
  fullname: Martin, Michelle H
– sequence: 3
  fullname: Christian-Lamb, Caitlin
– sequence: 4
  fullname: Nardi, Bonnie
EndPage 90
ExternalDocumentID EBC5926857_84_95
GroupedDBID 0D6
0DA
38.
AABBV
AEDXK
AEJLV
AEKFX
AEZAY
AIFIR
ALEXF
ALMA_UNASSIGNED_HOLDINGS
AYMPB
BBABE
CXBFT
CZZ
EXGDT
FCSXQ
FFUUA
I4C
IEZ
MGZZY
NSQWD
OORQV
SBO
TPJZQ
TSXQS
Z7R
Z7U
Z7Z
Z81
Z83
Z87
Z88
-DT
-GH
-~X
1SB
29L
2HA
2HV
5QI
875
AASHB
ABMNI
ACGFS
ADCXD
AEFIE
EJD
F5P
FEDTE
HVGLF
LAS
LDH
P2P
RNI
RSU
SVGTG
VI1
~02
ID FETCH-LOGICAL-g2037-e617fcfe98d6119c9b94721c4af67b10f8d9a2546db6af1a9799604edae8814c3
ISBN 3030157415
9783030157418
ISSN 0302-9743
IngestDate Wed Sep 17 03:31:39 EDT 2025
Thu May 29 02:40:45 EDT 2025
IsPeerReviewed true
IsScholarly true
LCCallNum QA75.5-76.95
Language English
LinkModel OpenURL
MergedId FETCHMERGED-LOGICAL-g2037-e617fcfe98d6119c9b94721c4af67b10f8d9a2546db6af1a9799604edae8814c3
OCLC 1090301169
PQID EBC5926857_84_95
PageCount 12
ParticipantIDs springer_books_10_1007_978_3_030_15742_5_7
proquest_ebookcentralchapters_5926857_84_95
PublicationCentury 2000
PublicationDate 2019
PublicationDateYYYYMMDD 2019-01-01
PublicationDate_xml – year: 2019
  text: 2019
PublicationDecade 2010
PublicationPlace Switzerland
PublicationPlace_xml – name: Switzerland
– name: Cham
PublicationSeriesSubtitle Information Systems and Applications, incl. Internet/Web, and HCI
PublicationSeriesTitle Lecture Notes in Computer Science
PublicationSeriesTitleAlternate Lect.Notes Computer
PublicationSubtitle 14th International Conference, IConference 2019, Washington, DC, USA, March 31-April 3, 2019, Proceedings
PublicationTitle Information in Contemporary Society
PublicationYear 2019
Publisher Springer International Publishing AG
Springer International Publishing
Publisher_xml – name: Springer International Publishing AG
– name: Springer International Publishing
RelatedPersons Kleinberg, Jon M.
Hartmanis, Juris
Mattern, Friedemann
Goos, Gerhard
Steffen, Bernhard
Kittler, Josef
Naor, Moni
Mitchell, John C.
Terzopoulos, Demetri
Pandu Rangan, C.
Kanade, Takeo
Hutchison, David
Tygar, Doug
RelatedPersons_xml – sequence: 1
  givenname: David
  surname: Hutchison
  fullname: Hutchison, David
  organization: Lancaster University, Lancaster, UK
– sequence: 2
  givenname: Takeo
  surname: Kanade
  fullname: Kanade, Takeo
  organization: Carnegie Mellon University, Pittsburgh, USA
– sequence: 3
  givenname: Josef
  surname: Kittler
  fullname: Kittler, Josef
  organization: University of Surrey, Guildford, UK
– sequence: 4
  givenname: Jon M.
  surname: Kleinberg
  fullname: Kleinberg, Jon M.
  organization: Cornell University, Ithaca, USA
– sequence: 5
  givenname: Friedemann
  surname: Mattern
  fullname: Mattern, Friedemann
  organization: ETH Zurich, Zurich, Switzerland
– sequence: 6
  givenname: John C.
  surname: Mitchell
  fullname: Mitchell, John C.
  organization: Stanford University, Stanford, USA
– sequence: 7
  givenname: Moni
  surname: Naor
  fullname: Naor, Moni
  organization: Weizmann Institute of Science, Rehovot, Israel
– sequence: 8
  givenname: C.
  surname: Pandu Rangan
  fullname: Pandu Rangan, C.
  organization: Indian Institute of Technology Madras, Chennai, India
– sequence: 9
  givenname: Bernhard
  surname: Steffen
  fullname: Steffen, Bernhard
  organization: TU Dortmund University, Dortmund, Germany
– sequence: 10
  givenname: Demetri
  surname: Terzopoulos
  fullname: Terzopoulos, Demetri
  organization: University of California, Los Angeles, USA
– sequence: 11
  givenname: Doug
  surname: Tygar
  fullname: Tygar, Doug
  organization: University of California, Berkeley, USA
– sequence: 12
  givenname: Gerhard
  surname: Goos
  fullname: Goos, Gerhard
  organization: Karlsruhe, Germany
– sequence: 13
  givenname: Juris
  surname: Hartmanis
  fullname: Hartmanis, Juris
  organization: Ithaca, USA
SSID ssj0002135527
ssj0002792
Score 2.2668483
Snippet Intelligent personal assistants (IPA), such as Siri, Google Assistant, Alexa, and Cortana, are rapidly becoming a popular way of interacting with our smart...
SourceID springer
proquest
SourceType Publisher
StartPage 79
SubjectTerms Information behavior
Intelligent Personal Assistants
IPA
Siri
Usability
Title A Study of Usage and Usability of Intelligent Personal Assistants in Denmark
URI http://ebookcentral.proquest.com/lib/SITE_ID/reader.action?docID=5926857&ppg=95
http://link.springer.com/10.1007/978-3-030-15742-5_7
Volume 11420
hasFullText 1
inHoldings 1
isFullTextHit
isPrint
link http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwnV25bttAEF3IThOkyI04F7ZIFYKBeHOLFJSjwDAkF4EUuFssyV1DsEQBIV0k35aPy8weJKWkcRpCICgeM8RwjvfeEvKBpWXGMpH5KqiVH1dQoMBHcOqHAj6wpSoV0yKuy6v0Yh1fXifXk8nvEWrpris_Vb_-ySv5H6_CPvArsmTv4dn-pLADfoN_YQsehu1R8nvYZrVwwZ54aKl7g8yUxWL2tfb-xi6FttqP5ujF1p-J1lDNC-SwecV24xVlLbcQgja7vgHb6vjdNN63n912o4PD-VYM6MOZuPWWOHKf5Y5ZuBR16813DsBhEdEatqhn-msEtOnJxdqI_HYjVgsqhHYanK_7lPAKYZaLgB140C-y2TmCEVpZtp8XdhByte80vsxza1W40DXubSCd6qC34XqbR93RoUF3UAxHWN0lqMYziqERBHwomUwMlSbGp6jcGBmlVBu3zYI2NgMw65f-9W0Zw0ngvD5eCwp5np2QkyyD6PqgmF8uvvcdvjCIUN6uzwtQqtHMtMwtIdPI3XJitKCGR-gFsowG8tEVD8qhowm-ToxWT8gjJMtQZLGA7Z6SiWyekcfO_NSa_zlZFFS7nu4V1a6n4Hraux53j1xPnevp4Hq6aah1_Quy_jpfnV_4diEP_yZEGqqENFlVSrK8BtuzipUszsKgioVKszKYqrxmAhdmqMtUqEDgqDmdxrIWMs-DuIpektNm38hXhIZxlSLOQEUp_D3ImZBKTSPIsSKWT5PqjHjOMlzDDSzGuTJ2aHnCwjRPMp7HnCVn5KMzHseDW-5UvMHoPOJgdK6NzsHor-9z8BvycHih35LT7sedfAfpa1e-t-_JHxsAksw
linkProvider Library Specific Holdings
openUrl ctx_ver=Z39.88-2004&ctx_enc=info%3Aofi%2Fenc%3AUTF-8&rfr_id=info%3Asid%2Fsummon.serialssolutions.com&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=bookitem&rft.title=Information+in+Contemporary+Society&rft.au=Bogers%2C+Toine&rft.au=Al-Basri%2C+Ammar+Ali+Abdelrahim&rft.au=Ostermann+Rytlig%2C+Claes&rft.au=Bak+M%C3%B8ller%2C+Mads+Emil&rft.atitle=A+Study+of+Usage+and+Usability+of+Intelligent+Personal+Assistants+in+Denmark&rft.series=Lecture+Notes+in+Computer+Science&rft.date=2019-01-01&rft.pub=Springer+International+Publishing&rft.isbn=9783030157418&rft.issn=0302-9743&rft.eissn=1611-3349&rft.spage=79&rft.epage=90&rft_id=info:doi/10.1007%2F978-3-030-15742-5_7
thumbnail_s http://utb.summon.serialssolutions.com/2.0.0/image/custom?url=https%3A%2F%2Febookcentral.proquest.com%2Fcovers%2F5926857-l.jpg