The importance of behavioral data to identify online fake reviews for tourism businesses: a systematic review - Reyes-Menendez, Ana; Saura, Jose Ramon; Filipe, Ferrão (PeerJ. Computer science, 2019)
Keywords: Algorithms; Analysis; Behavior; Communication; Computer Networks and Communications; Computer science; Consumer behavior; Consumers; Cryptography; Customer services; Customers; Data mining; Deception; Environmental management; Fake reviews; Hotels & motels; Human–Computer Interaction; Information systems; Internet; Literature reviews; Network Science and Online Social Networks; New technology; Online reviews; Online social networks; Product evaluation; Public health; Sentiment analysis; Social networks; Social research; Systematic review; Technology; Tourism; Travel industry; Trends; Web 2.0; Word of mouth advertising; Word of mouth marketing; Spain; Tourism; Consumer behavior; Fake reviews; Algorithms; Online reviews