The Impact of Workaround Difficulty on Frontline Employees’ Response to Operational Failures: A Laboratory Experiment on Medication Administration - Tucker, Anita L. (Management science, 2016)
Keywords: Access; Drug administration; Drugs; Experiments; Failure analysis; healthcare: hospitals; Hospitals; Laboratories; Management; Nurses; Operations management; organizational studies: behavior; Owners; Pharmacy; Policy making; Real time; Recurrence; reliability: quality control; Work environment